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Pillars",{"request_context":23,"type":24,"id":1021,"faq_id":1021,"timestamp":690,"cir_id":26},{"id":1025,"title":1026,"feedback_context":1027},"234333412","Financial Lens Flags",{"request_context":23,"type":24,"id":1025,"faq_id":1025,"timestamp":690,"cir_id":26},{"request_context":23,"type":24,"id":1017,"faq_id":1017,"timestamp":690,"cir_id":26},{"id":1030,"title":1031,"feedback_context":1032},"614720227","IBKR Desktop",{"request_context":23,"type":24,"id":1030,"faq_id":1030,"timestamp":690,"cir_id":26},{"id":1034,"title":1035,"feedback_context":1036},"250375857","IBKR GlobalTrader",{"request_context":23,"type":24,"id":1034,"faq_id":1034,"timestamp":690,"cir_id":26},{"id":1038,"title":1039,"feedback_context":1040},"23298964","IBKR Mobile",{"request_context":23,"type":24,"id":1038,"faq_id":1038,"timestamp":990,"cir_id":26},{"id":1042,"title":1043,"feedback_context":1044},"34498573","IBKR Mobile for Android",{"request_context":23,"type":24,"id":1042,"faq_id":1042,"timestamp":690,"cir_id":26},{"id":1046,"title":1047,"feedback_context":1048},"34498579","IBKR Mobile for iOS",{"request_context":23,"type":24,"id":1046,"faq_id":1046,"timestamp":690,"cir_id":26},{"id":1050,"title":1051,"feedback_context":1052},"917070000","IBKR Order Management System (IBKR OMS)",{"request_context":23,"type":24,"id":1050,"faq_id":1050,"timestamp":690,"cir_id":26},{"id":1054,"title":1055,"feedback_context":1056},"74591046","IBot: The Natural Language Interface to Trading",{"request_context":23,"type":24,"id":1054,"faq_id":1054,"timestamp":690,"cir_id":26},{"id":1058,"title":1059,"topics":1060,"feedback_context":1069},"117403568","IMPACT",[1061,1065],{"id":1062,"title":1063,"feedback_context":1064},"200720668","Glossary of Impact Goals",{"request_context":23,"type":24,"id":1062,"faq_id":1062,"timestamp":990,"cir_id":26},{"id":1066,"title":1067,"feedback_context":1068},"117403564","Impact Dashboard",{"request_context":23,"type":24,"id":1066,"faq_id":1066,"timestamp":990,"cir_id":26},{"request_context":23,"type":24,"id":1058,"faq_id":1058,"timestamp":990,"cir_id":26},{"id":1071,"title":1072,"feedback_context":1073},"28225624","Installation",{"request_context":23,"type":24,"id":1071,"faq_id":1071,"timestamp":690,"cir_id":26},{"id":1075,"title":1076,"feedback_context":1077},"28225627","Platform Technical Assistance",{"request_context":23,"type":24,"id":1075,"faq_id":1075,"timestamp":690,"cir_id":26},{"id":1079,"title":1080,"feedback_context":1081},"1199521298","Screeners",{"request_context":23,"type":24,"id":1079,"faq_id":1079,"timestamp":690,"cir_id":26},{"id":1083,"title":1084,"feedback_context":1085},"349828032","Short Selling Dashboard",{"request_context":23,"type":24,"id":1083,"faq_id":1083,"timestamp":690,"cir_id":26},{"id":1087,"title":1088,"feedback_context":1089},"118744002","Social Market Analytics (SMA)",{"request_context":23,"type":24,"id":1087,"faq_id":1087,"timestamp":990,"cir_id":26},{"id":1091,"title":1092,"topics":1093,"feedback_context":1192},"74591052","Trader Workstation (TWS)",[1094,1098,1131,1168,1172,1176,1180,1184,1188],{"id":1095,"title":1096,"feedback_context":1097},"30140774","Access",{"request_context":23,"type":24,"id":1095,"faq_id":1095,"timestamp":690,"cir_id":26},{"id":1099,"title":1100,"topics":1101,"feedback_context":1130},"71862488","Activity and Market Monitoring",[1102,1106,1110,1114,1118,1122,1126],{"id":1103,"title":1104,"feedback_context":1105},"30134063","Account Window",{"request_context":23,"type":24,"id":1103,"faq_id":1103,"timestamp":690,"cir_id":26},{"id":1107,"title":1108,"feedback_context":1109},"25473843","Charts",{"request_context":23,"type":24,"id":1107,"faq_id":1107,"timestamp":690,"cir_id":26},{"id":1111,"title":1112,"feedback_context":1113},"71862495","Market Scanner, News and Research",{"request_context":23,"type":24,"id":1111,"faq_id":1111,"timestamp":690,"cir_id":26},{"id":1115,"title":1116,"feedback_context":1117},"30140818","P&L Calculations",{"request_context":23,"type":24,"id":1115,"faq_id":1115,"timestamp":690,"cir_id":26},{"id":1119,"title":1120,"feedback_context":1121},"71862508","Portfolio",{"request_context":23,"type":24,"id":1119,"faq_id":1119,"timestamp":690,"cir_id":26},{"id":1123,"title":1124,"feedback_context":1125},"71862511","Quote Monitor and Watchlist",{"request_context":23,"type":24,"id":1123,"faq_id":1123,"timestamp":690,"cir_id":26},{"id":1127,"title":1128,"feedback_context":1129},"104943527","Trader's Journal",{"request_context":23,"type":24,"id":1127,"faq_id":1127,"timestamp":690,"cir_id":26},{"request_context":23,"type":24,"id":1099,"faq_id":1099,"timestamp":690,"cir_id":26},{"id":1132,"title":1133,"topics":1134,"feedback_context":1167},"71862530","Analytical and Trading Tools",[1135,1139,1143,1147,1151,1155,1159,1163],{"id":1136,"title":1137,"feedback_context":1138},"71862533","BasketTrader",{"request_context":23,"type":24,"id":1136,"faq_id":1136,"timestamp":690,"cir_id":26},{"id":1140,"title":1141,"feedback_context":1142},"71862535","BookTrader",{"request_context":23,"type":24,"id":1140,"faq_id":1140,"timestamp":690,"cir_id":26},{"id":1144,"title":1145,"feedback_context":1146},"107121310","OptionTrader",{"request_context":23,"type":24,"id":1144,"faq_id":1144,"timestamp":690,"cir_id":26},{"id":1148,"title":1149,"feedback_context":1150},"71862544","Other Tools",{"request_context":23,"type":24,"id":1148,"faq_id":1148,"timestamp":690,"cir_id":26},{"id":1152,"title":1153,"feedback_context":1154},"71862542","Risk Navigator",{"request_context":23,"type":24,"id":1152,"faq_id":1152,"timestamp":690,"cir_id":26},{"id":1156,"title":1157,"feedback_context":1158},"103826172","Stock\u002FETF Benchmarker",{"request_context":23,"type":24,"id":1156,"faq_id":1156,"timestamp":690,"cir_id":26},{"id":1160,"title":1161,"feedback_context":1162},"71862538","Strategy Builder",{"request_context":23,"type":24,"id":1160,"faq_id":1160,"timestamp":690,"cir_id":26},{"id":1164,"title":1165,"feedback_context":1166},"101410197","Tax Optimizer",{"request_context":23,"type":24,"id":1164,"faq_id":1164,"timestamp":690,"cir_id":26},{"request_context":23,"type":24,"id":1132,"faq_id":1132,"timestamp":690,"cir_id":26},{"id":1169,"title":1170,"feedback_context":1171},"30140651","Configuration",{"request_context":23,"type":24,"id":1169,"faq_id":1169,"timestamp":690,"cir_id":26},{"id":1173,"title":1174,"feedback_context":1175},"38438673","Ninja Trader Integration",{"request_context":23,"type":24,"id":1173,"faq_id":1173,"timestamp":690,"cir_id":26},{"id":1177,"title":1178,"feedback_context":1179},"30140697","Order Submission",{"request_context":23,"type":24,"id":1177,"faq_id":1177,"timestamp":690,"cir_id":26},{"id":1181,"title":1182,"feedback_context":1183},"30140740","Order Types",{"request_context":23,"type":24,"id":1181,"faq_id":1181,"timestamp":690,"cir_id":26},{"id":1185,"title":1186,"feedback_context":1187},"452822890","Custom Indexing",{"request_context":23,"type":24,"id":1185,"faq_id":1185,"timestamp":690,"cir_id":26},{"id":1189,"title":1190,"feedback_context":1191},"340009115","Advanced Charts",{"request_context":23,"type":24,"id":1189,"faq_id":1189,"timestamp":690,"cir_id":26},{"request_context":23,"type":24,"id":1091,"faq_id":1091,"timestamp":690,"cir_id":26},{"request_context":23,"type":24,"id":983,"faq_id":983,"timestamp":990,"cir_id":26},{"request_context":23,"type":294,"id":627,"faq_id":627,"timestamp":546,"cir_id":26},"https:\u002F\u002Fwww.interactivebrokers.com\u002Fibot",{"@type":1197,"server_version":1198,"session_id":1199,"id":1200,"question":1201,"answer":1202,"navigation":1203,"short_description":1214,"similars":1215,"feedback_context":1249},"FAQ_BROWSER_CONTENT","JFaqHTTP6;988679838","b8c5ecfb-5db1-4f17-93ad-809697fbcf73","1179653121","Troubleshooting trading platform login failures","\u003Cp>1.Receiving “Login failed - Invalid username or password” message.\u003C\u002Fp>\u003Cul>\u003Cli>\n\u003Cul>\u003Cli>Confirm whether your account has been approved. Accounts which have not been approved or which have been approved after the daily cut-off time are provided access solely to Client Portal and not the trading platform (access will be provided next day if approved after daily cut-off time)\u003C\u002Fli>\u003Cli>Confirm whether your account remains open. Accounts which have been closed, either by client action or by us due to no balance, no longer have access to the trading platform but continue to have access to Client Portal in order to obtain activity and tax statements. Access to Client Portal is provided using the same User Name and password combination which existed when the account was open and do not require the use of the security device.\u003C\u002Fli>\u003Cli>If you are attempting to log into your paper trading account, make sure that you are not using the user name and password combination from your live account. This combination is possible only if paper account is selected in the drop down menu of the login window.\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>2.Receiving “Login failed” message upon entering security device values\u003C\u002Fp>\u003Cul>\u003Cli>\n\u003Cul>\u003Cli>If operating with a temporary passcode, note that alpha characters are case sensitive and are required to be input in upper case format\u003C\u002Fli>\u003Cli>If operating a security card or electronic device, note that there are no spaces between characters\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>3.I forgot my user name and\u002For password\u003C\u002Fp>\u003Cul>\u003Cli>\n\u003Cul>\u003Cli>For security purposes, all requests for assistance with a user name and\u002For password must be initiated via telephone and require prior verification of the account holder’s identity. Requests are to be directed to one of the regional \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Fsupport\u002Findividuals.php\">Client Services.\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>4.Receiving consecutive “Log in progress (attempt #N)” messages.\u003C\u002Fp>\u003Cul>\u003Cli>\n\u003Cul>\u003Cli>Confirm that your Internet connection is active (test by accessing another website). If you are unable to establish an Internet connection you will need to contact your Internet Service Provider for assistance.\u003C\u002Fli>\u003Cli>Confirm whether your network is protected by a firewall, blocking the connections between TWS and our back-end systems. If that is the case, the firewall would need to be configured in order to allow such connections. Please check \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Flib\u002Fcstools\u002Ffaq\u002F#\u002Fcontent\u002F104945705\">this page\u003C\u002Fa> for further instructions.\u003C\u002Fli>\u003Cli>Confirm whether you are using a public Internet access. Public Wi-Fi hot-spots found in hotels, cafes, libraries, etc. normally allow exclusively Web pages surfing and block any other ports, including the ones used by TWS (TCp ports 4000 and 4001). It is practically impossible to request any change to the existing configuration of a public Wi-Fi hot-spot, hence we recommend switching to a different network (mobile data or your private Wi-Fi, if available) as solution.\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>5.I am temporarily away from my security device\u003C\u002Fp>\u003Cul>\u003Cli>\n\u003Cul>\u003Cli>If you are temporarily without possession of your security device, interim access may be provided by contacting your regional \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Fsupport\u002Findividuals.php\">Client Services\u003C\u002Fa> via telephone where, once your identity has been verified, you will be provided with a temporary passcode.\u003C\u002Fli>\u003Cli>The temporary passcode is a static alpha-numeric code which replaces the randomly generated code provided through your security device and which will provide full access to Client Portal and the trading platforms for 2 days. Should a longer period of permanent device replacement be necessary, and to obtain enhanced protection, it is recommended that you use the temporary passcode to log into Client Portal and print out the online security code card which will operate as a replacement to your security device for up to 3 weeks.\u003C\u002Fli>\u003Cli>After the expiration of the temporary passcode or online security code card, or if you regain possession of your security device beforehand, you will need to log into Client Portal and select the menu option to re-activate your security device.\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>6.My security device has been lost or damaged\u003C\u002Fp>\u003Cul>\u003Cli>\n\u003Cul>\u003Cli>In the case of a lost or damaged security device, you will need to contact our \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Fsupport\u002Findividuals.php\">Client Services\u003C\u002Fa> to arrange for a replacement and to provide for interim access. As the time frame for shipping a replacement device may range from 3 to 14 days depending upon your country of residence, interim access is provided via an online security code card. This card may be retrieved for printing or saving as an image to your computer once a temporary passcode has been provided for Client Portal access.\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>7.My temporary passcode has expired\u003C\u002Fp>\u003Cul>\u003Cli>\n\u003Cul>\u003Cli>The temporary passcode is intended to provide full access to both Client Portal and the trading platforms for a period of 2 days. After 2 days, the temporary passcode may no longer be used to access the trading platforms but may be used to access Client Portal for an additional period of 10 days. The Client Portal access, however, is limited solely for the purpose of printing or saving the online security code card.\u003C\u002Fli>\u003Cli>If your window of access to Client Portal using the temporary passcode remains, you may print or save the online security code card through which full access to both Client Portal and the trading platforms is provided for a period of 21 days. If you are unable to log into Client Portal, you will need to contact your regional\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Fsupport\u002Findividuals.php\"> Client Services \u003C\u002Fa> for assistance.\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>8.My online security code card has expired\u003C\u002Fp>\u003Cul>\u003Cli>\n\u003Cul>\u003Cli>The online security code card is intended to provide full access to both Client Portal and the trading platforms for a period of 21 days. This time frame, while limited, is intended to provide sufficient opportunity for the account holder to either regain possession of a temporarily unavailable security device or request and receive a replacement device.\u003C\u002Fli>\u003Cli>If you are unable to log in using the online security code card, you will need to contact your regional\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Fsupport\u002Findividuals.php\"> Client Services \u003C\u002Fa> for assistance and to provide information as to the status of your permanent security device.\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>9.I am awaiting delivery of my physical security device and can now no longer log into my account\u003C\u002Fp>\u003Cul>\u003Cli>\n\u003Cul>\u003Cli>Depending upon your location, the physical security device should be delivered to the address of record on your account within 2 days in the case of US residents and within 2 weeks for all other accounts. It is important to note that the permanent devices are set to automatically activate after a set time frame if not yet manually activated by the account holder. If this is the case and you encounter difficulties logging into your account, please contact our Technical Assistance Center from one of the numbers listed on \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Fsupport\u002Findividuals.php\">this website.\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>10.I am able to log into Client Portal with my temporary passcode but not the trading platform\u003C\u002Fp>\u003Cul>\u003Cli>\n\u003Cul>\u003Cli>If your window of access to Client Portal using the temporary passcode remains, you may print or save the online security code card through which full access to both Client Portal and the trading platforms is provided for a period of 21 days.\u003C\u002Fli>\u003Cli>If you are unable to log into Client Portal, you will need to contact your regional \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Fsupport\u002Findividuals.php\">Client Services\u003C\u002Fa> for assistance.\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>11.I am in possession of my security device and wish to activate it.\u003C\u002Fp>\u003Cul>\u003Cli>\n\u003Cul>\u003Cli>You have received your new two-factor security device. Detailed instructions on its activation are in the envelope in which the device came. Alternatively, the card will auto-activate in 2-3 weeks, depending on your geographical location.\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>",[1204,1210,1212],{"id":627,"title":628,"feedback_context":1205},{"request_context":1206,"type":1207,"id":627,"faq_id":627,"timestamp":1208,"cir_id":1209},"faq-browser-public,faq-browser-1:JFaqHTTP6-513f73b6-2216-4971-8ea3-d1f0b2071b36","FAQ_NAVIGATION",1794515926974,"7247c35d-49c4-4abd-845d-a59632e2955c",{"id":983,"title":984,"feedback_context":1211},{"request_context":1206,"type":1207,"id":983,"faq_id":983,"timestamp":1208,"cir_id":1209},{"id":1075,"title":1076,"feedback_context":1213},{"request_context":1206,"type":1207,"id":1075,"faq_id":1075,"timestamp":1208,"cir_id":1209},"\u003Cp>1.Receiving “Login failed - Invalid username or password” message.\u003C\u002Fp>\u003Cul>\u003Cli>\n\u003Cul>\u003Cli>Confirm whether your account has been approved. Accounts which have not been approved or which have been approved after the daily cut-off time are provided access solely to Client Portal and not the trading platform (access will be provided next day if approved after daily cut-off time)…\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>",[1216,1228,1235,1242],{"id":1217,"title":1218,"feedback_context":1219,"short_description":1222,"source":1223},"28229874","How do I change the password on my paper account?",{"request_context":1206,"type":1220,"id":1217,"faq_id":1217,"timestamp":1221,"cir_id":1209},"FAQ_SIMILAR",1794515927001,"\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=TA_PAPER_TRADING\">RESET PAPER PASSWORD\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Your Paper Trading account can be used on all our trading platforms including Client Portal, TWS and the IBKR Mobile App. At the time of login, you must select either the Live or Paper mode (above the username field) using the toggle. If you wish to trade in the paper trading account, kindly use the paper trading username and password…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1226,"sourceType":1227},"faq","IBKR FAQs","https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=28229874","FAQ",{"id":1229,"title":1230,"feedback_context":1231,"short_description":1232,"source":1233},"60341564","I received confirmation that my application has been approved but I cannot access TWS.",{"request_context":1206,"type":1220,"id":1229,"faq_id":1229,"timestamp":1221,"cir_id":1209},"\u003Cp>If you have received confirmation that your account application has been approved but you are not able to log in to any of the trading platforms, your access to the trading platform is likely restricted due to one of the following conditions:\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>Your account application has been approved by less than 24 hours. Note that you will have to wait 24 hours before trading access is enabled once the account has been approved…\u003C\u002Fli>\u003C\u002Fol>",{"id":1224,"title":1225,"link":1234,"sourceType":1227},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=60341564",{"id":1236,"title":1237,"feedback_context":1238,"short_description":1239,"source":1240},"32662378","Why do I not see my linked account in the drop down menu when placing an order?",{"request_context":1206,"type":1220,"id":1236,"faq_id":1236,"timestamp":1221,"cir_id":1209},"\u003Cp>If you do not see a linked account available in the drop down account selector, it is likely due to the fact that the account in question does not have approved trading permissions for the product. For instance, if you have 2 linked accounts and only 1 has approved US stock trading permissions, only that account with approved permissions will be reflected on the trading platform. …\u003C\u002Fp>",{"id":1224,"title":1225,"link":1241,"sourceType":1227},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=32662378",{"id":1243,"title":1244,"feedback_context":1245,"short_description":1246,"source":1247},"41560397","How can I create a VIX Trade At Settlement order?",{"request_context":1206,"type":1220,"id":1243,"faq_id":1243,"timestamp":1221,"cir_id":1209},"\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=NEW_TICKET\">SUBMIT TICKET TO CLIENT SERVICES\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cstrong>Please Note\u003C\u002Fstrong>: The account must first have approved U.S. Futures trading permissions…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1248,"sourceType":1227},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=41560397",{"request_context":1206,"type":1250,"id":1200,"faq_id":1200,"timestamp":1208,"cir_id":1209},"FAQ_CONTENT"]