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should I do if I have not received a response to my support ticket?","\u003Cp>At Interactive Brokers (IBKR), we strive to provide timely responses to all support tickets. However, if you have not received a response to your support ticket, here are the steps you should follow:\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>Be patient and check response times:\n\u003Cul>\u003Cli>IBKR typically aims to respond to support tickets within 1-3 business days…\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Fol>",{"request_context":1205,"type":1216,"id":1212,"faq_id":1212,"timestamp":1208,"cir_id":1207},"FAQ_QUESTION",{"id":1218,"title":1219,"short_description":1220,"feedback_context":1221},"faq:\u002F\u002FpageId=642249980","Where else can I get help?  ","\u003Cp>IBKR is here to support you with any questions or concerns you have relating to your IBKR account. There are also other organisations who may be able to support you depending on your circumstances, we have included some useful contacts below:    \n*…\u003C\u002Fp>",{"request_context":1205,"type":1216,"id":1218,"faq_id":1218,"timestamp":1208,"cir_id":1207},{"id":1223,"title":1224,"short_description":1225,"feedback_context":1226},"faq:\u002F\u002FpageId=642249724","Will my vulnerability information be kept confidential?","\u003Cp>We take the privacy and confidentiality of our customers very seriously. For further information regarding how Interactive Brokers processes your personal data, please refer to our Privacy Policy \u003Ca href=\"https:\u002F\u002Fndcdyn.interactivebrokers.com\u002FUniversal\u002Fservlet\u002FRegistration_v2.formSampleView?formdb=2192\">here\u003C\u002Fa>…\u003C\u002Fp>",{"request_context":1205,"type":1216,"id":1223,"faq_id":1223,"timestamp":1208,"cir_id":1207},{"id":1228,"title":1229,"short_description":1230,"feedback_context":1231},"faq:\u002F\u002FpageId=642249851","How do I enable trading permissions and take product knowledge tests?","\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=TA_TRADE_PERM_BETA\">MANAGE TRADING PERMISSIONS\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Use the button above to request trading permissions or follow the below procedure to request trading permissions: …\u003C\u002Fp>",{"request_context":1205,"type":1216,"id":1228,"faq_id":1228,"timestamp":1208,"cir_id":1207},{"id":1233,"title":1234,"short_description":1235,"feedback_context":1236},"faq:\u002F\u002FpageId=642249769","What should I do if I have questions about using IBKR’s platforms?  ","\u003Cul>\u003Cli>Our customer service teams can provide you support and assistance tailored to your needs. Click the Support tab on our\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.co.uk\u002Fen\u002Fhome.php\"> website\u003C\u002Fa> to find the contact details of the team closest to you.\u003C\u002Fli>\u003Cli>If you want to learn more about the different products and services offered by IBKR please visit our IBKR Campus…\u003C\u002Fli>\u003C\u002Ful>",{"request_context":1205,"type":1216,"id":1233,"faq_id":1233,"timestamp":1208,"cir_id":1207},{"id":1238,"title":1239,"short_description":1240,"feedback_context":1241},"faq:\u002F\u002FpageId=642249635","How can I report my vulnerability to IBKR? ","\u003Cp>If you believe that you might be impacted by any characteristics of vulnerability, it is important that these are reported to IBKR. You may do so by contacting us via email at \u003Ca href=\"mailto:VCM@interactivebrokers.co.uk\">VCM@interactivebrokers.co.uk\u003C\u002Fa>.\u003C\u002Fp>\u003Cp>\u003Cstrong>Additional Information\u003C\u002Fstrong>…\u003C\u002Fp>",{"request_context":1205,"type":1216,"id":1238,"faq_id":1238,"timestamp":1208,"cir_id":1207},{"id":1243,"title":1244,"short_description":1245,"feedback_context":1246},"faq:\u002F\u002FpageId=642249585","What is a vulnerable customer? ","\u003Cp>Vulnerable customers are individuals who, due to their personal circumstances, may be at a higher risk of experiencing financial harm or may find it difficult to manage their IBKR account. This can include but is not limited to individuals with disabilities, mental health issues, or those going through a major life event such as losing a loved one or experiencing financial hardship.   …\u003C\u002Fp>",{"request_context":1205,"type":1216,"id":1243,"faq_id":1243,"timestamp":1208,"cir_id":1207},{"id":1248,"title":1249,"short_description":1250,"feedback_context":1251},"faq:\u002F\u002FpageId=642249940","What accessibility features are available on the IBKR Client Portal? ","\u003Cp>These are the accessibility features that are available on the IBKR Client Portal:\u003C\u002Fp>\u003Cul>\u003Cli>Screen reader support - The website is compatible with screen readers like JAWS, NVDA, VoiceOver etc.  \u003C\u002Fli>\u003Cli>Keyboard navigation - All functionality can be accessed through keyboard navigation without the need for a mouse.  …\u003C\u002Fli>\u003C\u002Ful>",{"request_context":1205,"type":1216,"id":1248,"faq_id":1248,"timestamp":1208,"cir_id":1207},{"id":1253,"title":1254,"short_description":1255,"feedback_context":1256},"faq:\u002F\u002FpageId=642249659","What information do I need to provide when reporting my vulnerability?","\u003Cp>When reporting your vulnerability, please provide as much relevant information as possible about your circumstances and needs. This may include details about your disability, health condition, financial situation, or any other factors impacting your ability to use our services.   …\u003C\u002Fp>",{"request_context":1205,"type":1216,"id":1253,"faq_id":1253,"timestamp":1208,"cir_id":1207},{"id":1258,"title":1259,"short_description":1260,"feedback_context":1261},"faq:\u002F\u002FpageId=642249708","How will IBKR use the information disclosed by a vulnerable customer?  ","\u003Cp>IBKR operates on the understanding that vulnerability is a state, not a trait, and can manifest differently for each person. We are therefore committed to assessing each IBKR customer’s circumstances comprehensively, which might involve account monitoring to evaluate its impact on the customer’s IBKR experience. One should also note that if we cannot ensure fair treatment of vulnerable customers, we may not opt to not establish or continue a relationship.   …\u003C\u002Fp>",{"request_context":1205,"type":1216,"id":1258,"faq_id":1258,"timestamp":1208,"cir_id":1207},{"id":1263,"title":1264,"short_description":1265,"feedback_context":1266},"faq:\u002F\u002FpageId=642249610","How can vulnerability impact IBKR customers?  ","\u003Cp>Vulnerability can have significant impacts on customers in various ways, often exacerbating their challenges and increasing their susceptibility to financial harm. Factors such as health issues, life events, resilience, capability, recognised as vulnerability drivers by the FCA, can contribute to individuals becoming vulnerable:  …\u003C\u002Fp>",{"request_context":1205,"type":1216,"id":1263,"faq_id":1263,"timestamp":1208,"cir_id":1207},{"id":1268,"title":1269,"short_description":1270,"feedback_context":1271},"faq:\u002F\u002FpageId=642249871","What steps does IBKR take to ensure that vulnerable customers are treated fairly and receive appropriate support?","\u003Cp>IBKR is dedicated to treating all customers, including vulnerable individuals, with fairness, respect, and empathy. We have robust policies and procedures in place to identify and support vulnerable customers effectively in line with the FCA Consumer Duty and our legal and regulatory obligations…\u003C\u002Fp>",{"request_context":1205,"type":1216,"id":1268,"faq_id":1268,"timestamp":1208,"cir_id":1207},{"id":1273,"title":1274,"short_description":1275,"feedback_context":1276},"faq:\u002F\u002FpageId=642249740","How frequently should I update IBKR about my changes in my vulnerability status? ","\u003Cp>IBKR recommends informing us about any changes in your vulnerability status as soon as they arise, so that we can update our records and continue to provide you with the appropriate support and assistance.   \u003C\u002Fp>\u003Cp>\u003Cstrong>Additional Information\u003C\u002Fstrong>…\u003C\u002Fp>",{"request_context":1205,"type":1216,"id":1273,"faq_id":1273,"timestamp":1208,"cir_id":1207},{"id":1278,"title":1279,"short_description":1280,"feedback_context":1281},"faq:\u002F\u002FpageId=642249924","What accessibility features are available on the IBKR Mobile? ","\u003Cp>These are the accessibility features that are available on the IBKR Mobile:\u003C\u002Fp>\u003Cul>\u003Cli>VoiceOver support for blind and low vision users. 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