At Interactive Brokers (IBKR), we strive to provide timely responses to all support tickets. However, if you have not received a response to your support ticket, here are the steps you should follow:

1. Be patient and check response times:
   • IBKR typically aims to respond to support tickets within 1-3 business days…

IBKR is here to support you with any questions or concerns you have relating to your IBKR account. There are also other organisations who may be able to support you depending on your circumstances, we have included some useful contacts below:     *…

We take the privacy and confidentiality of our customers very seriously. For further information regarding how Interactive Brokers processes your personal data, please refer to our Privacy Policy here…

MANAGE TRADING PERMISSIONS

Use the button above to request trading permissions or follow the below procedure to request trading permissions: …

• Our customer service teams can provide you support and assistance tailored to your needs. Click the Support tab on our website to find the contact details of the team closest to you.
• If you want to learn more about the different products and services offered by IBKR please visit our IBKR Campus…

If you believe that you might be impacted by any characteristics of vulnerability, it is important that these are reported to IBKR. You may do so by contacting us via email at VCM@interactivebrokers.co.uk.

Additional Information…

Vulnerable customers are individuals who, due to their personal circumstances, may be at a higher risk of experiencing financial harm or may find it difficult to manage their IBKR account. This can include but is not limited to individuals with disabilities, mental health issues, or those going through a major life event such as losing a loved one or experiencing financial hardship.   …

These are the accessibility features that are available on the IBKR Client Portal:

• Screen reader support - The website is compatible with screen readers like JAWS, NVDA, VoiceOver etc.  
• Keyboard navigation - All functionality can be accessed through keyboard navigation without the need for a mouse.  …

When reporting your vulnerability, please provide as much relevant information as possible about your circumstances and needs. This may include details about your disability, health condition, financial situation, or any other factors impacting your ability to use our services.   …

IBKR operates on the understanding that vulnerability is a state, not a trait, and can manifest differently for each person. We are therefore committed to assessing each IBKR customer’s circumstances comprehensively, which might involve account monitoring to evaluate its impact on the customer’s IBKR experience. One should also note that if we cannot ensure fair treatment of vulnerable customers, we may not opt to not establish or continue a relationship.   …

Vulnerability can have significant impacts on customers in various ways, often exacerbating their challenges and increasing their susceptibility to financial harm. Factors such as health issues, life events, resilience, capability, recognised as vulnerability drivers by the FCA, can contribute to individuals becoming vulnerable:  …

IBKR is dedicated to treating all customers, including vulnerable individuals, with fairness, respect, and empathy. We have robust policies and procedures in place to identify and support vulnerable customers effectively in line with the FCA Consumer Duty and our legal and regulatory obligations…

IBKR recommends informing us about any changes in your vulnerability status as soon as they arise, so that we can update our records and continue to provide you with the appropriate support and assistance.   

Additional Information…

These are the accessibility features that are available on the IBKR Mobile:

• VoiceOver support for blind and low vision users. The app is fully compatible with iOS VoiceOver to read elements on screen.  
• Dynamic text sizing. Users can adjust text size within the app for improved readability.  …

These are the accessibility features that are available on the IBKR TWS:

• Screen reader support - TWS works with screen readers like JAWS to read out text and descriptions on the screen.
• High contrast colour schemes - TWS has built-in high contrast colour themes that make the text and interface more readable…