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do I contact IBKR for assistance?","\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=Support\">CONTACT IBKR SUPPORT\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>If you have questions regarding your brokerage account or are a prospective client, please visit \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Findex.php?f=47047#support-services\">IBKR Support\u003C\u002Fa>…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1214,"faq_id":1214,"timestamp":1210,"cir_id":1209},"FAQ_QUESTION",{"id":1220,"title":1221,"short_description":1222,"feedback_context":1223},"faq:\u002F\u002FpageId=36996028","How do I open a chat with Client Services?","\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=CHAT_STANDALONE\">OPEN CHAT WITH CLIENT SERVICES\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>If you have questions regarding your brokerage account or are a prospective client, please first visit \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Findex.php?f=47047\">IBKR Support\u003C\u002Fa>…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1220,"faq_id":1220,"timestamp":1210,"cir_id":1209},{"id":1225,"title":1226,"short_description":1227,"feedback_context":1228},"faq:\u002F\u002FpageId=29088212","How do I upload a document?","\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=NEW_TICKET\">UPDATE DOCUMENT IN CLIENT PORTAL\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>To upload a document through the IBKR Message Center, log in to \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=ACCT_MGMT_MAIN\">Client Portal\u003C\u002Fa>\u003C\u002Fstrong> and follow the steps for creating a ticket in \"…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1225,"faq_id":1225,"timestamp":1210,"cir_id":1209},{"id":1230,"title":1231,"short_description":1232,"feedback_context":1233},"faq:\u002F\u002FpageId=35803683","How do I send a web ticket to Client Services?","\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=Support\">SEND TICKET TO CLIENT SERVICES\u003C\u002Fa>\u003C\u002Fstrong> \nDue to market volatility, we are experiencing a significant increase in Message Center inquiries, leading to substantially extended response times. Accordingly, inquiries relating to urgent trade and funding matters will receive our highest priority and we ask that you first consult with our online resources for all other inquiries. If you have questions regarding your brokerage account or are a prospective client, please visit…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1230,"faq_id":1230,"timestamp":1210,"cir_id":1209},{"id":1235,"title":1236,"short_description":1237,"feedback_context":1238},"faq:\u002F\u002FpageId=83251977","How do I send an email to Client Services?","\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Fsupport\u002Fcustomer-service.php?p=email\">SEND EMAIL TO CLIENT SERVICES\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>If you have questions regarding your brokerage account or are a prospective client, please visit \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Findex.php?f=47047\">IBKR Support\u003C\u002Fa>…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1235,"faq_id":1235,"timestamp":1210,"cir_id":1209},{"id":1240,"title":1241,"short_description":1242,"feedback_context":1243},"faq:\u002F\u002FpageId=56716866","Can you provide me a contact name, phone number, and\u002For email address at IBKR for an asset transfer?","\u003Cp>Clients seeking to transfer positions from another broker should enter the instructions via the Client Portal. Information regarding the status of the transfer once submitted is also available in the Client Portal.\u003C\u002Fp>\u003Cp>If your broker requires contact information to complete the transfer, the following information can be provided:…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1240,"faq_id":1240,"timestamp":1210,"cir_id":1209},{"id":1245,"title":1246,"short_description":1247,"feedback_context":1248},"faq:\u002F\u002FpageId=77824904","Can you call me back please?","\u003Cp>If you have questions regarding your brokerage account or are a prospective client, please first visit \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Findex.php?f=47047\">IBKR Support\u003C\u002Fa> on our website. Institutions can visit the dedicated \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Findex.php?f=978\">IBKR Support section for institutions\u003C\u002Fa>…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1245,"faq_id":1245,"timestamp":1210,"cir_id":1209},{"id":1250,"title":1251,"short_description":1252,"feedback_context":1253},"faq:\u002F\u002FpageId=28216796","Why does the toll-free phone number on your website not work?","\u003Cp>The toll-free numbers are designed to work only when calling within that country of service. If the toll-free number does not work call the direct number located within the nearest country and your call will be routed to the next available agent in any open…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1250,"faq_id":1250,"timestamp":1210,"cir_id":1209},{"id":1255,"title":1256,"short_description":1257,"feedback_context":1258},"faq:\u002F\u002FpageId=32651271","How do I view messages from IBKR?","\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=CS_WEB_TICKET\">VIEW MESSAGES\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Due to market volatility, we are experiencing a significant increase in Message Center inquiries, leading to substantially extended response times. Accordingly, inquiries relating to urgent trade and funding matters will receive our highest priority and we ask that you first consult with our online resources for all other inquiries. If you have questions regarding your brokerage account or are a prospective client, please visit…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1255,"faq_id":1255,"timestamp":1210,"cir_id":1209},{"id":1260,"title":1261,"short_description":1262,"feedback_context":1263},"faq:\u002F\u002FpageId=113957006","How do I send a web ticket to Client Services in IBKR Mobile?","\u003Cp>Due to market volatility, we are experiencing a significant increase in Message Center inquiries, leading to substantially extended response times. Accordingly, inquiries relating to urgent trade and funding matters will receive our highest priority and we ask that you first consult with our online resources for all other inquiries. If you have questions regarding your brokerage account or are a prospective client, please visit…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1260,"faq_id":1260,"timestamp":1210,"cir_id":1209},{"id":1265,"title":1266,"short_description":1247,"feedback_context":1267},"faq:\u002F\u002FpageId=74585943","What are the hours of IBKR Client Services?",{"request_context":1207,"type":1218,"id":1265,"faq_id":1265,"timestamp":1210,"cir_id":1209},{"id":1269,"title":1270,"short_description":1271,"feedback_context":1272},"faq:\u002F\u002FpageId=1136193488","How to send documents using your smart phone","\u003Cp>\u003Cstrong>Overview:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>We allow you to send us a copy of a document even if you do not currently have access to a scanner. You can take a picture of the requested document with your smartphone…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1269,"faq_id":1269,"timestamp":1210,"cir_id":1209},{"id":1274,"title":1275,"short_description":1276,"feedback_context":1277},"faq:\u002F\u002FpageId=112739108","How do I get support in Client Portal?","\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=Support\">GET SUPPORT IN CLIENT PORTAL\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Use the button above or follow the below procedure to access common questions, video tutorials, information, and support tools in Client Portal:…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1274,"faq_id":1274,"timestamp":1210,"cir_id":1209},{"id":1279,"title":1280,"short_description":1281,"feedback_context":1282},"faq:\u002F\u002FpageId=32667188","What is the mailing address for IBKR?","\u003Cp>The \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Fsupport\u002Fcustomer-service.php?p=fax\">mailing address for IBKR offices\u003C\u002Fa> that accept correspondence and\u002For application related documents is posted to the IBKR website…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1279,"faq_id":1279,"timestamp":1210,"cir_id":1209},{"id":1284,"title":1285,"short_description":1286,"feedback_context":1287},"faq:\u002F\u002FpageId=1117409821","Do we provide broker assistance for trades?","\u003Cp>Although the default method for order submission is intended to be direct entry by the client into either the TraderWorkstation, Client Portal or the Mobile App execution platforms, we will provide broker assistance for select trades in the circumstances outlined below:…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1284,"faq_id":1284,"timestamp":1210,"cir_id":1209}]