Question 1

Why am I not receiving the login notifications from IBKR Mobile?

Accepted Answer

If you are not receiving the IBKR Mobile login notifications, please follow the troubleshooting steps mentioned in the IBKR Knowledge Base…

Question 2

I get a message "Account configuration not supported" when logging in.

Accepted Answer

Several account types are not yet supported in IBKR Mobile, including institutional accounts, G-accounts (guaranteed dollars) and OATS-reportable accounts. If you have any of these account configurations you will not be able to trade your IB account through the IBKR Mobile application…

Question 3

At work I get a message saying the device is unable to communicate with the server

Accepted Answer

If you receive a message saying the device is unable to communicate with the server then you may be behind a corporate firewall. Please open port 4000/4001 for unproxied TCP/IP communication from your device…

Question 4

I received a message to update, but the application would not install.

Accepted Answer

The first time you upgrade to the production version of IBKR Mobile which includes any version higher than version 0.1.132, you are required to first uninstall beta IBKR Mobile and then reinstall the production version. When you receive the notice to upgrade during login, please hit Upgrade to go to the IBKR Mobile page on the Android Market. From here, choose Uninstall and follow the process to uninstall IBKR Mobile. Once the uninstall is complete, you can choose to Install from the IBKR Mobile page on the Android Market…

Question 5

Can I send an alert to an email address, rather than as a text to my device?

Accepted Answer

Yes, you can send an alert to an email address rather than as a text to your device. From the Text Message page of the alert, enter the email address where you would like the alert sent. This address will be used going forward for all alerts unless it is deleted or changed. If you do not enter an email address, your alert will be sent as a text to your mobile device…

Question 6

I lost my connection; do I have to wait for my TWS session to time out before I can log into IBKR Mobile?

Accepted Answer

When you log in to your IBKR Mobile application, all other TWS sessions will automatically be logged out. In a case where you are logged into TWS and lose your internet connection, you do not have to wait for TWS to time out; when you log into IBKR Mobile the existing session is logged out. Note that in some areas, IBKR Mobile supports limited trading capabilities compared to TWS for Desktop…

Question 7

What is the 45 minute inactivity grace period in IBKR Mobile?

Accepted Answer

If enabled, you have a 45 minutes grace period to be reconnected to your trading session with no authentication required.

If disabled, there is no grace period and you will be reconnected in Read-Only mode…

Question 8

Where did IBKR Mobile go?

Accepted Answer

After IBKR Mobile goes to the background (when you take an incoming call, for example) you can bring it back by clicking on the IBKR Mobile application icon or by a long press on Home button. Note that in the latter case IBKR Mobile may not be listed among the currently running applications, especially if it was sitting in the background for long time. This is perfectly normal as Android shuts down inactive applications automatically when it needs resources…

Question 9

How do I upload a diagnostics file from IBKR Mobile to Client Services?

Accepted Answer

If Client Services has requested that you upload your log file, this is most effectively done before you log in again.

IBKR Mobile for Android:…

Question 10

Why does IBKR Mobile need my phone information before it will allow me to view some modules?

Accepted Answer

We use your phone information for the following reasons:

To associate free Alerts with the user, so when you open free alerts you will see the alerts you created in a previous session.
To route you to the geographically closest servers (we have servers on three continents)…