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If your computer meets the minimum system requirements, use the button above to download Trader Workstation (TWS)…

Clients, applicants and other prospective clients can all access our desktop trading platform known as Trader Workstation (TWS) by installing it on their computer and double-clicking the Trader Workstation icon placed on the desktop…

The error message "There was a permanent error while downloading necessary files. Please try and launch the application again." is typically provided when the system is trying to download an update for TWS but cannot as there is another session running. Please try the following actions:…

From TWS (both the Classic TWS and Mosaic layouts), click the Help menu option followed by About Trader Workstation. The first line of the second paragraph will show you the Build number you are currently using.  …

If you have not been running your Trader workstation for a long time, you may receive the error "Login failed due to timing of auto-updates" when you launch the platform. This is due to the TWS auto-update process not being able to bridge the gap between the TWS generation that you are running and the current one…

To change the version of TWS if you are already logged into TWS:

1. From within TWS select File then click Change Version.
2. Choose the available version to switch to…

If using a PC, uninstall TWS by opening the Control Panel and selecting Programs and Features. Find TWS and click the Uninstall button. If using a Mac, open your Applications folder and drag TWS into your Trash. Once uninstalled, you can then reinstall TWS from the …

The TWS Auto-Update tool requires port 443 to be open and if it is not then you may receive the error message that the updater failed and not get past authenticating the account…

TWS runs on Windows, MAC and Unix operating systems. To ensure that you have an adequate Internet connection and proper system requirements to run Trader Workstation, please see the minimum System Requirements…

The message "No JVM could be found on your system, please define EXE4j....." is usually due to wrong/missing file system permissions or your user not having the rights to install software. You can try to SHIFT + right click on the Trader Workstation (TWS) installer and select Run as Administrator…

If you receive the following error message when installing TWS to your desktop, please follow the steps below:

Error Message: "Cannot create this file" or "C:\Jts\.install4j\i4jdel.exe. Could not create this file. Shall I try again?"…

Check the TWS Release Notes page to see dates of the latest production releases. If you are using the online version of TWS, each time you log in you will be using the most recent release of the TWS version you are using. You can change your version of TWS from beta to Latest to Stable at any time using the…

Our offline version and regular version of TWS are the same platform. The only difference is the way that they update.

If you have a slower computer or Internet connection, we recommend that you use the offline (standalone) version of TWS…

Yes, you can run TWS on a Windows 10 PC. The Operating System required to run TWS is Windows 10 or higher…

There are two ways to determine if you are on the offline or online version of Trader Workstation:

• If your desktop icon has a version number in its name, then it is an offline TWS version. If it only shows "Trader Workstation", then it is an online version…