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to check and solve connectivity issues affecting TWS?","\u003Ch3>IBKR Servers\u003C\u002Fh3>\u003Cp>The IBKR Servers used by the TWS are listed in the table below, according to their location and role:…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1214,"faq_id":1214,"timestamp":1210,"cir_id":1209},"FAQ_QUESTION",{"id":1220,"title":1221,"short_description":1222,"feedback_context":1223},"faq:\u002F\u002FpageId=45145694","Why can I log in to Client Portal but not TWS?","\u003Cp>If you are able to log in to \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=ACCT_MGMT_MAIN\">Client Portal\u003C\u002Fa>\u003C\u002Fstrong>, but not any of the trading platforms, this means that there is no problem with your login credentials (i.e., user name, password or two-factor authentication)…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1220,"faq_id":1220,"timestamp":1210,"cir_id":1209},{"id":1225,"title":1226,"short_description":1227,"feedback_context":1228},"faq:\u002F\u002FpageId=35791372","Why am I receiving an Authentication Error?","\u003Cp>For security reasons, authentication errors do not identify the specific issue. \u003C\u002Fp>\u003Cp>They can range from incorrectly entering a password to being locked out due to too many failed login attempts. …\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1225,"faq_id":1225,"timestamp":1210,"cir_id":1209},{"id":1230,"title":1231,"short_description":1232,"feedback_context":1233},"faq:\u002F\u002FpageId=721371667","Why am I unable to trade or log in to my Interactive Brokers (IBKR) account?","\u003Cp>There can be several reasons why you might be experiencing difficulties trading or logging into your Interactive Brokers (IBKR) account. 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Our clients with China Connect trading permissions will be eligible to trade SSE\u002FSZSE securities through Shanghai and Shenzhen - Stock Connect…\u003C\u002Fli>\u003C\u002Ful>",{"request_context":1207,"type":1218,"id":1240,"faq_id":1240,"timestamp":1210,"cir_id":1209},{"id":1245,"title":1246,"short_description":1247,"feedback_context":1248},"faq:\u002F\u002FpageId=1179651677","TWS\u002FIB Gateway and their interaction with proxy servers","\u003Ch3>Configuration instructions\u003C\u002Fh3>\u003Cp>\u003Cstrong>Can the TWS\u002FIB Gateway operate through a Proxy server, and how?\u003C\u002Fstrong>…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1245,"faq_id":1245,"timestamp":1210,"cir_id":1209},{"id":1250,"title":1251,"short_description":1252,"feedback_context":1253},"faq:\u002F\u002FpageId=51675570","Why can I not log in to Trader Workstation (TWS) due to a \"server error\"?","\u003Cp>IBKR operates four main computing centers around the globe; two in the U.S, one in Europe and one in Hong Kong. New customers are automatically assigned to one of these server facilities based upon their location and\u002For trading preferences.\u003C\u002Fp>\u003Cp>Trading is available 24 hours a day, 7 days a week with the exception of system reset times described in the…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1250,"faq_id":1250,"timestamp":1210,"cir_id":1209},{"id":1255,"title":1256,"short_description":1257,"feedback_context":1258},"faq:\u002F\u002FpageId=60341564","I received confirmation that my application has been approved but I cannot access TWS.","\u003Cp>If you have received confirmation that your account application has been approved but you are not able to log in to any of the trading platforms, your access to the trading platform is likely restricted due to one of the following conditions:\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>Your account application has been approved by less than 24 hours. Note that you will have to wait 24 hours before trading access is enabled once the account has been approved…\u003C\u002Fli>\u003C\u002Fol>",{"request_context":1207,"type":1218,"id":1255,"faq_id":1255,"timestamp":1210,"cir_id":1209},{"id":1260,"title":1261,"short_description":1262,"feedback_context":1263},"faq:\u002F\u002FpageId=56690221","Why can I not see a new position in my Portfolio in TWS?","\u003Cp>Please try pressing Ctrl-Alt-R on your keyboard to force a TWS reboot.\u003C\u002Fp>\u003Cp>If this does not work, please try to log off then log back in TWS…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1260,"faq_id":1260,"timestamp":1210,"cir_id":1209},{"id":1265,"title":1266,"short_description":1267,"feedback_context":1268},"faq:\u002F\u002FpageId=1179651449","How to start multiple TWS sessions on a Mac","\u003Cp>\u003Cstrong>Background:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>By default macOS does not allow the user to run multiple sessions of the same application. The following workaround can overcome this limitation in case you need to run the Trader Workstation for more than one user…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1265,"faq_id":1265,"timestamp":1210,"cir_id":1209},{"id":1270,"title":1271,"short_description":1272,"feedback_context":1273},"faq:\u002F\u002FpageId=71886050","Why am I receiving an error message about my electronic signature?","\u003Cp>You must type your electronic signature exactly as it is written next to the signature box. The electronic signature is case-sensitive. Another option is to copy your name as it is shown and paste it into the electronic signature field…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1270,"faq_id":1270,"timestamp":1210,"cir_id":1209},{"id":1275,"title":1276,"short_description":1277,"feedback_context":1278},"faq:\u002F\u002FpageId=110227339","Why can I not connect to your site from China?","\u003Cp>If you are in mainland China and are experiencing difficulties accessing either the IBKR website or Trading Platform, please try accessing through the URL \u003Ca href=\"http:\u002F\u002Fwww.interactivebrokers.hk\">www.interactivebrokers.hk\u003C\u002Fa>…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1275,"faq_id":1275,"timestamp":1210,"cir_id":1209},{"id":1280,"title":1281,"short_description":1282,"feedback_context":1283},"faq:\u002F\u002FpageId=28238349","Can I access my account from 2 devices simultaneously?","\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=UarConfig\">CREATE A SECOND USER\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>In order to able to access the TWS from two devices simultaneously, one would need to create a second user. Once created, one may log in to the same account under both users at the same time…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1280,"faq_id":1280,"timestamp":1210,"cir_id":1209},{"id":1285,"title":1286,"short_description":1287,"feedback_context":1288},"faq:\u002F\u002FpageId=73522280","Market data farm\u002Fs disconnected in TWS. What should I do?","\u003Cp>If market data is unavailable, you may see a red market data (\u003Cstrong>DATA\u003C\u002Fstrong>) icon on the upper right corner of TWS. This condition may be due to a firewall issue or to connectivity issue. You may use the keyboard shortcut CTRL+ALT+F to refresh the market data connections…\u003C\u002Fp>",{"request_context":1207,"type":1218,"id":1285,"faq_id":1285,"timestamp":1210,"cir_id":1209}]