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via email 2-Factor Authentication (2FA)","\u003Ch3>Overview\u003C\u002Fh3>\u003Cp>\u003Cstrong>What is Email 2FA?\u003C\u002Fstrong>…\u003C\u002Fp>",{"request_context":1204,"type":1215,"id":1211,"faq_id":1211,"timestamp":1207,"cir_id":1206},"FAQ_QUESTION",{"id":1217,"title":1218,"short_description":1219,"feedback_context":1220},"faq:\u002F\u002FpageId=59342331","My security code from my device is not recognized by the system","\u003Cp>If your security code is rejected during the login phase, please \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Fsupport\u002Fcustomer-service.php?p=contact\">contact IBKR Client Services\u003C\u002Fa> by phone to receive assistance…\u003C\u002Fp>",{"request_context":1204,"type":1215,"id":1217,"faq_id":1217,"timestamp":1207,"cir_id":1206},{"id":1222,"title":1223,"short_description":1224,"feedback_context":1225},"faq:\u002F\u002FpageId=35788356","What is IBKR Mobile Authentication and what are the advantages of using it?","\u003Cp>IBKR Mobile Authentication (IB Key) is an easy and comfortable way to complete your two-factor authentication tasks without the need of carrying an additional physical security device with you. The IBKR Mobile application works with devices using either the iOS or Android operating systems and now includes IBKR Mobile Authentication (IB Key) authentication services built-in. This change means that you can use one app to trade, login and manage your Interactive Brokers account…\u003C\u002Fp>",{"request_context":1204,"type":1215,"id":1222,"faq_id":1222,"timestamp":1207,"cir_id":1206},{"id":1227,"title":1228,"short_description":1229,"feedback_context":1230},"faq:\u002F\u002FpageId=649485237","Why am I still being asked for an authentication code after removing my username from the Mobile Authenticator app?","\u003Cp>By design, removing the code generator entry from your Mobile Authenticator app does not simultaneously disable this 2FA method on the IBKR back-end systems. For this reason, our platforms will still prompt you to enter the Mobile Authenticator codes upon login, although you can no longer generate those codes on your app…\u003C\u002Fp>",{"request_context":1204,"type":1215,"id":1227,"faq_id":1227,"timestamp":1207,"cir_id":1206},{"id":1232,"title":1233,"short_description":1234,"feedback_context":1235},"faq:\u002F\u002FpageId=1128476217","IBKR mobile authentication (IB Key) use without notifications","\u003Ch3>Alternative Login Method\u003C\u002Fh3>\u003Cp>In case your smartphone is unable to receive IBKR Mobile notifications, you can still complete the login process using the IBKR Mobile Authentication (IB Key) Challenge\u002FResponse method, described on the following pages (according to your device operating system):…\u003C\u002Fp>",{"request_context":1204,"type":1215,"id":1232,"faq_id":1232,"timestamp":1207,"cir_id":1206},{"id":1237,"title":1238,"short_description":1239,"feedback_context":1240},"faq:\u002F\u002FpageId=1128476051","How to use a mobile authenticator app for daily login","\u003Ch2>Overview\u003C\u002Fh2>\u003Cp>In this guide we will cover the Mobile Authenticator usage through few widely used apps but the procedures here outlined are applicable to a number of other apps with minimal differences…\u003C\u002Fp>",{"request_context":1204,"type":1215,"id":1237,"faq_id":1237,"timestamp":1207,"cir_id":1206},{"id":1242,"title":1243,"short_description":1244,"feedback_context":1245},"faq:\u002F\u002FpageId=73527714","How do I login using IBKR Mobile Authentication?","\u003Cp>For guidelines on how to login using IBKR Mobile Authentication (IB Key), please visit the IBKR Users' Guide below:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Ca href=\"https:\u002F\u002Fibkrguides.com\u002Fsecurelogin\u002Fsls\u002Fusing-two-factor.htm\">IBKR Mobile Authentication (iOS)\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fibkrguides.com\u002Fsecurelogin\u002Fsls\u002Fusing-two-factor.htm\">IBKR Mobile Authentication (Android)\u003C\u002Fa>…\u003C\u002Fli>\u003C\u002Ful>",{"request_context":1204,"type":1215,"id":1242,"faq_id":1242,"timestamp":1207,"cir_id":1206},{"id":1247,"title":1248,"short_description":1249,"feedback_context":1250},"faq:\u002F\u002FpageId=1128476505","Information and procedures related to security devices","\u003Ch2>Available Authentication Methods\u003C\u002Fh2>\n\u003Ch3>IBKR mobile authentication (IB Key) via IBKR mobile\u003C\u002Fh3>\n\u003Cul>\u003Cli>General information about IBKR Mobile Authentication (IB Key): click \u003Ca href=\"https:\u002F\u002Fibkrguides.com\u002Fsecurelogin\u002Fsls\u002Fibkrmobile.htm\">here\u003C\u002Fa>…\u003C\u002Fli>\u003C\u002Ful>",{"request_context":1204,"type":1215,"id":1247,"faq_id":1247,"timestamp":1207,"cir_id":1206},{"id":1252,"title":1253,"short_description":1254,"feedback_context":1255},"faq:\u002F\u002FpageId=76132924","How do I verify my identity using my Secure Login Device?","\u003Cp>Some tasks in Client Portal require you to verify your identity using the Challenge Code\u002FPasscode generated from your Secure Login Device.\u003C\u002Fp>\u003Cp>Please refer to one of the articles below, according to the security device which is active for your user:…\u003C\u002Fp>",{"request_context":1204,"type":1215,"id":1252,"faq_id":1252,"timestamp":1207,"cir_id":1206},{"id":1257,"title":1258,"short_description":1259,"feedback_context":1260},"faq:\u002F\u002FpageId=649485260","Why are the codes generated by my Mobile Authenticator app not being accepted when I log in to IBKR?","\u003Cp>Please make sure that the entire operation of entering the codes during the login process does not exceed the code validity time window (30 seconds). Also, you should not use a code which is already about to expire but wait for a fresh one. If the code is nevertheless rejected, please check that your device internal clock is correct and automatically synced with the current time…\u003C\u002Fp>",{"request_context":1204,"type":1215,"id":1257,"faq_id":1257,"timestamp":1207,"cir_id":1206},{"id":1262,"title":1263,"short_description":1264,"feedback_context":1265},"faq:\u002F\u002FpageId=50654555","How can I select the device I want to login with?","\u003Cp>Upon login to your Client Portal or one of our trading platforms you will be presented with a drop down menu where you can select the security device to be used for 2-Factor authentication. Your selection will then be set as default for the next login operation, but you will always be able to modify it by acting on the same drop-down menu…\u003C\u002Fp>",{"request_context":1204,"type":1215,"id":1262,"faq_id":1262,"timestamp":1207,"cir_id":1206},{"id":1267,"title":1268,"short_description":1269,"feedback_context":1270},"faq:\u002F\u002FpageId=27284173","How do I change the PIN for my security device?","\u003Cp>IBKR recommends clients change their PIN regularly to add an extra layer of security…\u003C\u002Fp>",{"request_context":1204,"type":1215,"id":1267,"faq_id":1267,"timestamp":1207,"cir_id":1206},{"id":1272,"title":1273,"short_description":1274,"feedback_context":1275},"faq:\u002F\u002FpageId=50654544","What is the Multiple 2-Factor System (M2FS)?","\u003Cp>The Multiple 2-Factor System (M2FS) is the most recent implementation of our Secure Login System (SLS). The M2FS allows the smartphone based authentication and an additional physical security device to be simultaneously active for a given user. This schema offers you the convenience of the seamless authentication provided by the IBKR Mobile Authentication (IB Key) along with the higher withdrawal limits allowed by a physical security device. At the same time, the M2FS represents a fail-over solution, where one device can be used as a backup when the other is unavailable, has been misplaced or is malfunctioning…\u003C\u002Fp>",{"request_context":1204,"type":1215,"id":1272,"faq_id":1272,"timestamp":1207,"cir_id":1206},{"id":1277,"title":1278,"short_description":1279,"feedback_context":1280},"faq:\u002F\u002FpageId=50654567","Can I have IBKR Mobile Authentication active on multiple phones?","\u003Cp>According to the Interactive Brokers security policies, only one IBKR Mobile Authentication (IB Key) instance can be active for a given user. It is not possible to have two IBKR Mobile Authentication (IB Key) instances active at the same time on different devices. Also, the IBKR Mobile Authentication (IB Key) can not be installed on an iPad…\u003C\u002Fp>",{"request_context":1204,"type":1215,"id":1277,"faq_id":1277,"timestamp":1207,"cir_id":1206},{"id":1282,"title":1283,"short_description":1284,"feedback_context":1285},"faq:\u002F\u002FpageId=649485239","Why are the codes generated by my Mobile Authenticator app not being accepted for activation?","\u003Cp>Please make sure that the entire operation of entering the codes in the activation screen does not exceed the code validity time window (30 seconds). Also, you should not use a code which is already about to expire but wait for a fresh one. If the code is nevertheless rejected, please check that your device internal clock is correct and automatically synced with the current time…\u003C\u002Fp>",{"request_context":1204,"type":1215,"id":1282,"faq_id":1282,"timestamp":1207,"cir_id":1206}]