In order to access ChartTrader, you must first enable the feature. You can enable the feature by right clicking on your chart and clicking the Buy or Sell buttons at the top of the right click menu. You can also enable ChartTrader by clicking the Edit menu option followed by Chart Parameters, and clicking the ChartTrader box under "Additional Data and Features" followed by Apply and OK…
If your chart is not refreshing, that means it is currently not set to update automatically. If you wish to keep the chart up to date, you must check the requisite option in Chart Parameters. In the chart, click the Edit menu option followed by Chart Parameters. In the "Chart Time Options" section, click the box that says "…
To see real time quotes in a chart, you need to subscribe to a real time data package from Client Portal.
In case you are loading a chart from a Stock (SMART) ticker, you are required to subscribe to market data for all the markets the product is listed on…
In order to view data on a chart outside of regular trading hours, you must check the requisite option in Chart Parameters. In the chart, click the Edit menu option followed by Chart Parameters. In the "Chart Time Options" section, click the box that says "Show data outside of regular trading hours" and click Apply followed by OK…
The delay within the charts may be due to the overall number of open charts or to the number of open charts displaying the same contract. What may help is either reducing the number of overall charts open or the number of the charts showing data for the same contracts…
The existence of a ? on a chart generally indicates missing market data. This may occur if you have not subscribed to a real-time data feed and are receiving delayed quotes or if you are subscribed to a real-time feed and the vendor exchange has an intermittent outage…
The message "Attempting to retrieve data" may appear on the top part of TWS charts when the system is not able to immediately retrieve all of the chart data due to one of the following reasons:
If the volume data in charts differs from the volume data in ticker rows or quote details, it may be because:
An option chart may not display due to a lack of volume/actvity in the option. A work around would be to change your chart display from volume to midpoint, or to change the time frame to an expanded time frame…
To bring up a chart in TWS, right-click anywhere on a Quote Monitor or Watchlist market data line and select Charts followed by New Chart. A chart will populate in a new window.
To bring up a chart for an index first enter the symbol into your watchlist, press enter on your keyboard, and select Index. Right click anywhere on the data line and select Charts followed by New Chart. A chart will populate in a new window.
To review…
The linear regression R-squared is an indicator used to determine the strength of the dominant market trend. It is typically used with other indicators such as Linear Regression Slope. The Slope indicates the overall market trend (positive or negative) and the…
Due to the Swiss Equivalence issue, clients are currently unable to see SMART data anymore.
In order to see real-time quotes on a chart in TWS, click on the Edit menu option followed by Global configuration from the main TWS window. Select Features followed by Market Data Tools and check the box next to Directed Orders. Hit Apply and OK…
The Show data outside of regular trading hours item in the TWS Chart Parameters window is greyed out when no outside of regular trading hours session is available for the product in the chart.
You can check the trading hours for a product by right-clicking its ticker row in TWS, and selecting:…
You can set chart parameters when you open a chart, or you can modify parameters from within a chart by selecting the Edit menu followed by Chart Parameters.
Within Chart Parameters, click on the drop-down menu next to "What to show" and select one of the following:…