If you have received an email notification that the review of your application has been completed but you are still unable to trade this is likely due to one of the following conditions:

• Your account application has been approved and your account has not yet been funded. Note that you need to…

Overview:

In the case of orders that have been placed, but do not appear to be acknowledged, you must contact us via telephone immediately. We will need to contact the exchange in these cases. Communication through web tickets is not real time, and can not be used for issues of an urgent nature. Requests for trade cancellations/fills must be made within the time limits set by the relevant exchange. Many equity exchanges have a notification period of 30 minutes or less. Derivative exchanges have notification periods as short as 5 minutes. Requests for trade cancellations should be made by telephone or the Bust Request tool (no email or other non real-time method) to us within 15 minutes of the erroneous transaction. We require sufficient time to prepare the necessary information required by the exchanges and this time is included in the exchange-specified reporting period. Requests for cancellation are always handled on a best-efforts basis and we cannot guarantee the reporting time requirements. In addition, exchanges have bust request fees that account holders must agree to before we can proceed with the request. The fees vary by exchange, and you will be informed of what that fee is for the exchange in question prior to the bust request filing…

SEND TICKET TO CLIENT SERVICES

Your account may have been placed into "Closing Only" mode. Please contact the IBKR Trade Desk for additional details:…

Overview:

Average trade prices may be susceptible to reporting error on the Trader Workstation, particularly in situations where a corporate action or position transfer takes place. While this information is intended for advisory purposes only and such errors have no impact upon the account equity or any ultimate tax obligation of the account holder, this information is adjustable by the account holder. To adjust the average cost of a particular security, open the Account Window within the Trader Workstation and scroll down to the Portfolio section. Select the asset in question from the Portfolio section and right click on it to display the drop-down window and the Adjust Average Price menu option. Enter the desired average price into the dialog box and click OK to update the Trader Workstation view…

Overview

• We provide a variety of methods to assist account holders engaged in short selling with monitoring inventory levels and borrow costs/rebates. The level of detail available, the time frame covered and the manner in which the information is accessed vary by method and a brief overview of each is provided below…

Trade settlement times vary depending on the type of financial instrument being traded. Here's an overview of common settlement times for different types of trades:

1. Most international stocks and Forex trades: 
   • Settlement time: T+2 (Trade Date plus two business days)…

There are various reasons why a market type order may receive an execution at a price not within the displayed Bid/Ask. The most common reason is that the account has not subscribed to any real time Market Data…

TRANSFER POSITIONS INTERNALLY

If you executed a trade but you selected the wrong account by mistake, you can either trade out of the position or request an internal transfer to your other IBKR account. Please note, you will only have the option in Client Portal to internally transfer positions if the account holder information is identical and the receiving account has approved trading permissions for the position. If the choice to internally transfer positions is not available, than those criteria were not met. For example, you would not be eligible to internally transfer positions from a taxable Margin account to a non-taxable IRA account. …

ENABLE OR DISABLE READ ONLY ACCESS

Read-only access gives you access to your account in any trading platform without requiring you to log in. When your account is in…

If you do not see a linked account available in the drop down account selector, it is likely due to the fact that the account in question does not have approved trading permissions for the product. For instance, if you have 2 linked accounts and only 1 has approved US stock trading permissions, only that account with approved permissions will be reflected on the trading platform. …

When purchasing or selling a security or other financial instrument there are two key dates involved with the transaction.  The first is the Trade Date which represents the date on which the order was executed and the second, the Settlement Date, or the date at which payment is made and the shares are transferred. The Settlement Date can vary by product type and country of listing.  For example, U.S. stocks, bonds, securities options, mutual funds, futures and futures options all settle 1 business day after Trade Date…

If you see a cash balance other than your Base Currency in your account, this is likely the result of one of the following events:

• You performed a currency conversion. 
• You deposited funds denominated in a currency other than your Base Currency. …

The term Regular Trading Hours (RTH) is generally used to refer to the primary trading session for a particular exchange or region. For example, in the case of US equity markets, the RTH are from 09:30 to 16:00 ET. This designation is relevant as many exchanges offer pre- and post-market trading sessions which are referred to as extended trading hours or trading outside of RTH…

Once you close a security position which is denominated in a currency other than your Base Currency, the proceeds will remain in that non-Base Currency and subject to exchange rate risk until such time you either perform a currency conversion…

Nearly every product offered by IBKR has NO minimum order size. You can place trades with an order size as low as 1 share, 1 contract, 1 unit of currency, etc. 

Exceptions…