mobileTWS for Blackberry FAQs

We currently offer two versions of the TWS for BlackBerry. The "lite" version, which does NOT allow you to trade your IB account, is accessible from the BlackBerry App World. The "full" version which supports trading and monitoring your IB account is available on http://ibkr.com/bb. You can get this app from your PC, or using "over the air" installation.

You can reconfirm permission for the TWS for BlackBerry through the security settings. Open your Options, and then select Security Options. Choose Application Permissions and choose TWS for BlackBerry. (note that this path may vary slightly based on the model). Select Edit Permissions from the Main Menu, and change "Deny"/"Custom" options to "Allow."

The operating system is too old to support TWS for BlackBerry. You must be running the OS 4.3 version or higher. For instructions on upgrading, see http://na.blackberry.com/eng/services/devices/

You need to have a direct TCP/IP connection with your carrier. In most cases this mean that the APN (Access Point Name) should be configured in Device Settings/ Advanced/ TCP.

For instructions on setting the APN, contact your carrier, or go to www.blackberry.com and view the Support > Resources section learn how to set the APN yourself.

You need to have a direct TCP/IP connection with your carrier. In most cases this mean that APN (Access Point Name) should be configured in Device Settings/ Advanced/ TCP. For instructions on setting the APN, contact your carrier, or go to www.blackberry.com and view the Support > Resources section learn how to set the APN yourself.

Please submit your support request to IB via the BlackBerry TWS section of the New Features Poll for consideration.

The location of applications is dependent on the BlackBerry model, but you will most likely find it in the Download folder.

About 1MB.

Most likely this is due to the browser cache. Clearing the content caches clears both the rendered pages and server data. To clear out the cache, follow these steps:

1. Highlight the BlackBerry browser icon and click the trackwheel.
2. Click the trackwheel again to display the Browser Options menu.
3. Scroll down to Options and click the trackwheel to open the browser options screen.
4. Scroll down to General Properties and click the trackwheel to open the General Properties screen.
5. Click the trackwheel to open the Cache menu.
6. Scroll down to Clear Content Caches and click the trackwheel to clear the cache and return to the General Properties screen.
7. Use the Escape button to page back through the screens to the BlackBerry main menu.

If you have been requested by customer service to upload your log file, follow the steps below:

1. Launch the TWS for BlackBerry application.
2. On the login screen, press "shift-space" and then "shift-s." This will give you a prompt to upload the log files to our server.
3. In the text field, please provide a short description of your problem and include the trouble ticket number.

In cases where you are unable to upload your log file using the above procedure, you can view, copy and email the log file manually.

To manually send your log file:

1. Press Shift + space, Shift + L to open the log file.
2. Execute the "copy to clipboard" action from the pop-up menu.
3. Send the log email to bbtws@interactivebrokers.com

By default, if you switch applications without logging out of TWS, the application will continue to run in the background for approximately 20 minutes. This allows you to return to TWS without having to log back in. After 20 minutes of inactivity, you are automatically logged out.

If you prefer NOT to have TWS running in the background for security reasons, go to the Configuration screen and check Auto Exit. When checked, you will automatically be logged out of TWS when you switch to another application.

If you need to reboot your BlackBerry, simply remove and reinstall the battery. For alternative rebooting techniques, you can Google for special hotkeys for your device.

Yes, you can download the TWS for BlackBerry application by linking your BlackBerry to the IB web site and using the BlackBerry Desktop Manager which you can download from the BlackBerry web site.

1. Download BlackBerry Desktop Manager to your PC.

2. Connect your BlackBerry to your PC.

3. Get the appropriate .zip file for your device type (below) and extract bbTws.cod and bbTws.alx into the same directory:

• For non-touch devices, go to http://download.interactivebrokers.com/bbtws/bbTws.zip
• For touch devices, go to http://download.interactivebrokers.com/bbtws/touch/bbTws.zip

4. Point the BlackBerry Desktop Manager to bbTws.alx to install the actual application, bbTws.cod.

If your problem has not been solved, please email bbTWS@interactivebrokers.com with a detailed description of the issue you are having, including:

• bbTWS {problem statement}in the subject line, for example: bbTWS connection problem.
• Your TWS account number or user id, if applicable.
• The version of your BlackBerry and the carrier.

The mobileTWS login does not support passwords longer than eight characters. If your password is longer, please enter only the first eight characters. Or, reset your TWS password to eight characters or less through Account Management. To reset your password, log into Account Management on the IB web site. Under the User Management section, select Password.

When you log in to your IBKR Mobile application, all other TWS sessions will automatically be logged out. In a case where you are logged into TWS and lose your internet connection, you do not have to wait for TWS to time out; when you log into IBKR Mobile the existing session is logged out. Note that IBKR Mobile provides more limited trading capabilities than the full internet version of TWS.

Several account types are not yet supported in IBKR Mobile, including institutional accounts, G-accounts (guaranteed dollars) and OATS-reportable accounts. If you have any of these account configurations you will not be able to trade your IB account through the IBKR Mobile application.

Yes. From the Text Message page of the alert, enter the email address where you would like the alert sent. This address will be used going forward for all alerts unless it is deleted or changed. If you do not enter an email address, your alert will be sent as a text to your mobile device.

Please submit your request to IB via the IBKR Mobile platform-specific section of the New Features Poll for consideration.

The current version of IBKR Mobile supports the following:

• Order Types: Limit, Market, Relative, Stop, Trailing Stop, Stop Limit
• Times in Force: Day, Good Till Cancelled (GTC), Outside Regular Trader Hours (outside RTH)
• Products: Stocks, ETFs, Options, Futures, Forex, Futures Options, Warrants

We use your phone information for the following reasons:

• To associate free Alerts with the user, so when you open free alerts you will see the alerts you created in a previous session.
• To route you to the geographically closest servers (we have servers on three continents).
• To pre-populate the default email address with email to the SMS gateway. This currently applies only to AT&T and Verizon phones.

You may be behind a corporate firewall. Please open port 4000 for unproxied TCP/IP communication from your device.