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Customer Service Live Chat lets you communicate directly with a Customer Service representative in real time. Because it is authenticated and uses secure communications, staff are able to provide account specific information in a secure manner. Transcripts are available on demand. We recommend using the Customer Service Live Chat for funding/banking and account application inquiries.
To access Customer Service Live Chat
- Click Support > Chat. You will be asked to describe your issue for automated answering before continuing to a live representitive.
- In the Customer Service Live Chat window, select a category from the Category list. This is the subject on which you are seeking assistance.
- Select a subcategory from the Sub-Category list.
- Select your language by clicking the appropriate flag. A flag with a green dot below it indicates that support is currently available in that language. A flag with a red dot indicates that support is NOT currently available in that language.
- Click Proceed.
A Customer Service representative will appear online in a few moments.