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Advisor Client Invoicing

The Invoicing page lets you submit advisor-calculated daily fee invoices for multiple client accounts, view and update pending invoices and review invoices processed in the past seven days. Invoices submitted prior to 5:30 (17:30) PM EST will be processed by us the same day (U.S. night) and appear on today's statements. Invoices submitted after 5:30 (17:30) PM EST will be processed by us on the next business day. You can upload a .csv file that contains invoices for multiple clients or submit invoices for ten clients at a time using the form on the page, but only one invoice per client account per day. You can also reimburse fees to your clients.

The Invoicing page lets an Advisor or Fund Investment Manager:

Before you can submit fee invoices for client accounts, you must first configure fees and invoice caps for the account(s) on the Client Fees page.

Advisors can also reimburse fees to clients on the Advisor Invoicing page. See Advisor Fee Reimbursements for detailed information.

To submit a fee invoice for client accounts

  1. Click Manage Clients > Fees > Invoicing. Fund Investment Managers click Manage Funds > Fees > Invoicing.
    The Invoicing page opens.


  1. Click Submit New Invoices.
    The page displays information about entering invoices.


    If you are using Money Managers to trade for client accounts, the page looks like this:

  1. Enter invoices for each client account as follows:
  1. Select a client account from the Client Account list. The Limit and Currency fields are automatically filled with the information you entered on the Client Fees page.
  2. If you are an Advisor using Money Managers, select an Advisor account from the Advisor drop-down list (Financial Advisor accounts begin with the letter F; Money Manager accounts begin with the letter A), then select a client account from the Client Account drop-down list.
  3. In the New Fees field, enter the amount of the invoice fee.
  4. Enter an optional note in the Memo field.
  5. Click the Add link in the Action column.

The fee request (alone or combined with previously requested fees) cannot exceed the fee limit per period which you defined on the Client Fees page. The Requested Fees field shows the fees requested for the period to date.

    The invoice is added to the list and a new invoice row is added to the table.

  1. Continue adding fee invoices as required.
  2. Click Remove in the Action column to remove any invoices from the list before you submit the request.
  3. When all fee requests have been added, click Continue to submit your advisor invoicing request.
    Click Cancel to cancel the operation.
  4. A summary of your invoice requests opens. Click Confirm to confirm your request.
    Click Cancel to cancel the operation.
  1. On the next page, click Print to print a copy of the invoices.

To view, update or cancel pending invoice requests

  1. Click Manage Clients > Fees > Invoicing. Fund Investment Managers click Manage Funds > Fees > Invoicing.
    The Invoicing page opens.


  1. Click Review Pending Invoices.
  2. Select the account for which you want to view pending fee invoices from the Account list. The Limit and Currency fields are automatically filled for you.

If you are an Advisor using Money Managers, select an Advisor account from the Advisor drop-down list (Financial Advisor accounts begin with the letter F; Money Manager accounts begin with the letter A), then select a client account from the Client Account drop-down list.

  1. Select the month and year of the pending fee invoice from the Month-Year list.
  2. You can update fee invoices that have been submitted but not yet processed. To update the fee invoice, enter the new fee in the New Fee Request field, then click Confirm.
  3. To cancel a pending fee invoice request, enter 0 in the New Fee Request field, then click Confirm.

To view invoices that have been processed

  1. Click Manage Clients > Fees > Invoicing. Fund Investment Managers click Manage Funds > Fees > Invoicing.
    The Invoicing page opens.


  1. Click View Status.
  2. Select the account for which you want to view the status of fee invoices for the past seven days from the Account list. The Limit and Currency fields are automatically filled for you.

If you are and Advisor using Money Managers, select an Advisor account from the Advisor drop-down list (Financial Advisor accounts begin with the letter F; Money Manager accounts begin with the letter A), then select a client account from the Client Account drop-down list.

The page displays the following information for each invoice:

Uploading Invoices

If you have multiple client invoices, you can create a bulk invoice file and upload it on this page. You will be able to verify the invoice details before they are submitted for processing.

The file must be a CSV (comma-separated values) file that contains the following fields:

Additional Rules for Uploading Invoices

To upload a .csv file with multiple client invoices

  1. Prepare your .csv invoice file based on the rules listed above.
  2. Log into Account Management, then click Manage Clients > Fees > Invoicing. Fund Investment Managers click Manage Funds > Fees > Invoicing.
    The Invoicing page opens.


  1. Click Submit New Invoices.
    The page displays information about entering invoices.
  1. Click Upload New Invoices.

  1. On the Upload Client Invoices page, click Browse, then locate and select your .csv invoice file.
  2. Click Upload.
  3. Do one of the following:

Sample .csv File

The following figure shows a sample .csv file in Microsoft Excel with multiple invoices.

Configure Invoice Notifications

To help Advisors who bill advisory fees using one of our Automatic Calculation options meet their compliance obligations, we can send your clients invoices detailing the advisory fees automatically calculated and deducted from their accounts at their request when those fees are actually charged. These notices describe the method used to calculate the fee, the amount of the fee and the period covered by the fee.

You can choose how we send these notices to all of your clients: by email, in the Client Services Message Center, or no notification at all. By default, your clients will NOT receive these notices. All advisory fees processed through us are reflected on the client's Activity Statements.

To configure invoice notifications

  1. Click Manage Clients > Fees > Invoicing.
    The Invoicing page opens.


  1. Click Configure Invoice Notifications

The Configure Invoice Notfications page opens.

  1. Choose how we should send invoice notifications to all of your clients by clicking the appropriate radio button:
  1. Click Submit to save your changes. Click Cancel to cancel the operation.