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Security Device

If you are an existing customer and are not enrolled in the Secure Login System, or have opted out of the program in the past and now want to enroll, you can use the Secure Login System page to apply for an IB security device.

Use the Activate/Request Security Device page in Account Management as follows:

To apply for a Security Device if you are an existing customer and are not enrolled in the Secure Login System

  1. Click Manage Account > Security > Secure Login System > Security Device. The Request Security Device page appears by default.

  1. To obtain your Security Device, click the Yes radio button, then click Back. An online security code card appears that you should use until you receive your Security Device from us. Click Print to print the card, and then click Confirm.

    After you receive the security device, log into Account Management, click Manage Account > Security > Secure Login System > Security Deviceand follow the instructions on the screen to activate your security device.

To activate your Security Device the first time you log into Account Management

  1. Click Manage Account > Security > Secure Login System > Security Device. The Secure Login System page appears by default.

  1. Click the Activate my new/existing Secure Login Device radio button to activate your security device, and then click Continue.
  2. Follow the instructions on the screen to complete the activation process.

You have 14 days from the day we mail you your Security Device to activate the device in Account Management. After 14 days, you are required to use the device to log into Account Management and Trader Workstation. If you receive the device before 14 days, you can access Account Management and our desktop trading platform without using the device until you activate it or until 14 days have passed. Once you activate the device, you must use it to log into Account Management and our desktop trading platform.

You will be asked to follow a series of steps which require that you supply information sent to you upon subscription to confirm your identity and register your personal device. In addition, depending upon the type of device provided you may be required to create a Personal Identification Number and perform a test login to verify possession of the device.

Once your device has been activated, each login attempt to either Account Management or Trader Workstation will require the two authentication factors – your user name and password combination and the security code generated by your device.

To share your Security Device

  1. Click Manage Account > Security > Secure Login System > Security Device. The Secure Login System page appears by default.

  1. Click the Share a Secure Login Device radio button to share your security device, and then click Continue.
  1. Enter the username and password of the user with whom you want to share the security device in the fields provided.
  1. Click Continueto submit your request.

To apply for a Security Device if you have already opted out

  1. Click Manage Account > Security > Secure Login System > Security Device. The Secure Login System page appears by default.
  2. The screen informs you that you have opted out of the program. Click Cancel.

The Request Security Device page opens.

  1. To obtain your Security Device, click the Yes radio button, then click Back. An online security code card appears that you should use until you receive your Security Device from us. Click Print to print the card, and then click Confirm.

    After you receive the security device, log into Account Management, click Manage Account > Security > Secure Login System > Security Deviceand follow the instructions on the screen to activate your security device.

Your security device will be express shipped to you on the same day if your request has been completed prior to 13:00 ET on a US business day. Otherwise, the device will be shipped on the following business day. Depending on your location and the capabilities of the shipper, a delivery tracking number will be made available after 18:00 ET on the shipping date.

  1. After you receive the security device, log into Account Management, click Manage Account > Security > Secure Login System > Security Device and follow the instructions on the screen to activate your security device.

You will be asked to follow a series of steps which require that you supply information sent to you upon subscription to confirm your identity and register your personal device. In addition, depending upon the type of device provided you may be required to create a Personal Identification Number and perform a test login to verify possession of the device.

Once your device has been activated, each login attempt to either Account Management or Trader Workstation will require the two authentication factors – your user name and password combination and the security code generated by your device.

If You Choose Not to Participate in the Secure Login System

If you choose not to participate in the Secure Login System, be aware of the following: