IB offers online chat service to both current and prospective clients delivered in a secure and authenticated manner. Existing clients may access chat upon login to Account Management. Prospective clients are provided chat access for application related inquiries through the Help Me! Link located directly within the application. When accessing chat, you'll be prompted to specify a topic and chat room in order to route your inquiry to a representative best suited to respond. Hours of operation are outlined below.
Sunday 16:00 – Friday 20:00,
excluding 19:30 – 20:30 Monday to Thursday
Funds & Banking:
Monday – Friday, 09:00 – 20:00
Monday – Friday, 08:00 – 20:00