Yes, you must have an open, funded IB account to qualify for an Interactive Brokers Debit Mastercard. In addition:
Withdrawal Credit Hold Times: Depending on which deposit method you used to deposit funds into your Interactive Broker account, funds may not be immediately available for withdrawal and debit card use due to credit hold times. Funds deposited via ACH are not available for debit card use for 44 business days. Funds deposited by check are not available for seven business days, with the exception of bank checks, which are credited to your account immediately. Funds deposited by wire are not available for three business days. Assets transferred to your account via ACATS are not available for ten business days after receipt.
For complete details, see the Cardholder Agreement available here.
There are minimal fees to use the IB Debit Mastercard to withdraw funds from ATMs in the U.S. and outside the U.S. For a complete Fee Table, see the click here.
It usually takes 7-10 calendar days to receive your card. If you think that your card should have arrived by now and is missing, call 866 532-4654.
* PRN - This 12-digit Personal Reference Number printed on the back of your card is all that IBKR systems and employees know about your card. This number can't be used for purchases or any purpose other than identifying the card to us. We thought that the simplest way to keep your real card number safe is to not ask for it in the first place.
The Interactive Brokers Debit Mastercard can be used anywhere Debit Mastercard is accepted, including making purchases and withdrawing cash from ATMs.
ATM withdrawals: Some ATMs require that you choose Checking, Savings or Credit Card. If you are presented with this choice, select Checking to withdraw cash using your Debit Mastercard. Note that Debit Mastercard balance inquiries will not work on ATMs. To check your current available balance, log into mobile TWS and look at the Account/Balances screen.
Yes, your spending power is based on the cash and equity available in your Interactive Brokers account.
Yes, you can get up four additional debit cards for your friends and family. Log into Account Management and then click Transfer and Pay > Debit Card.
Your spending limit fluctuates as the margin requirements in your IB account change due to changing market conditions. To check your current spending limit, do one of the following:
If your Interactive Brokers Debit Mastercard is lost or stolen, notify us immediately at 1-801-5592140 (the number on the back of your card). We will disable the lost or stolen card and send a replacement card immediately to your address on file.
If you are traveling outside the United States and you are having problems with your card, call 866-532-4654 (the number on the back of your card) 24 hours a day, 7 days a week. Also, use this number if your card is ever lost or stolen while traveling.
It depends on the merchant and the merchant bank but generally, if you authorize a payment, that amount is guaranteed for 10 days. The transaction should post within that time. Some merchants such as hotels and car rentals may take longer to settle. Refer to the Cardholder Agreement for timeframes for transaction settlements.
If your transaction is declined, you can verify your identity in IB Key and ask the merchant to process the transaction again:
If you see a transaction that you don't recognize, call 866-532-4654 (the number on the back of your card) immediately.
There is a fee for an ATM withdrawal, and a fee for replacing a lost card. For details, click here.
Yes! Mastercard offers additional benefits. For details, see https://www.mycardbenefits.com/ or call Mastercard at 1-800-MASTERCARD
Mastercard converts the currency to US dollars and this is how it appears on your statement.
To convert your transaction's currency to your card's currency, see the .Mastercard® Currency Conversion Calculator
Pre-authorization helps us prevent fraudulent use of your card by allowing you to inform us several minutes before making a purchase of $1,000 or more with your Debit Mastercard. Pre-authorization is easy and takes only a few seconds on IB Key, our two-factor authentication mobile security app. Beause pre-authorization is done via IB Key, your identity is ensured and we can be certain that the card has not fallen into the wrong hands. This process is faster and more convenient than contacting your bank on the phone in the event a purchase is declined.
We strongly recommend using IB Key to pre-authorize your large purchases with the Debit Mastercard.
You need to download, install and activate IB Key, our two-factor authentication app for iOS and Android phones. IB Key version 2.0.272 or higher is required for pre-authorization. If you currently have an earlier version of IB Key, you need to upgrade to the latest version before you use your Debit Mastercard.
For instructions on how to add IB Key to your phone, see our IB Key Knowledge Base article.
Shortly before making a large purchase using your card, perform these steps:
If the pre-authorization was declined, this usually means that you have insufficient funds or account equity to make your purchase.
Note, that if you neglected to pre-authorize the charge, we may decline it for security reasons. In this case, IB Key will display the exact amount and merchant where you attempted the charge. If the attempt is genuine, you simply authorize it in the app and ask the merchant to put the charge through again.
If you are able to use your phone or merchant's phone, call 866-532-4654 (the number on the back of your card). They will assist you in pre-authorizing your purchase