Debit Card FAQs

Getting and Activating Your Debit Card

Yes, you must have an open, funded IB account to qualify for an Interactive Brokers Debit Mastercard. In addition:

  • At this time, only US residents with standalone or advisor/broker-managed individual and joint accounts are eligible for the Interactive Brokers Debit Mastercard.
  • IRA accounts are not eligible for the card due to US IRS regulations.
  • Trust accounts are not currently eligible for the card but we plan to offer the card to some trust accounts in the future.
  • Partnership and LLC accounts are not currently eligible for the card but we plan to offer the card to those account in the future.
  • Organization accounts (corporations and unincorporated businesses) will not be eligible.
  • If you have a cash account, your credit limit is the amount of free cash in your current IB account. For example, if you have USD 25,000 in cash you can charge up to USD 25,000.
  • If you have a margin account, in addition to using the free cash in your account, you can borrow against the equity in your account as long as you continue to meet your margin requirements. Click here for more information about margin.

Withdrawal Credit Hold Times: Depending on which deposit method you used to deposit funds into your Interactive Broker account, funds may not be immediately available for withdrawal and debit card use due to credit hold times. Funds deposited via ACH are not available for debit card use for 44 business days. Funds deposited by check are not available for seven business days, with the exception of bank checks, which are credited to your account immediately. Funds deposited by wire are not available for three business days. Assets transferred to your account via ACATS are not available for ten business days after receipt.

For complete details, see the Cardholder Agreement available here.

There are minimal fees to use the IB Debit Mastercard to withdraw funds from ATMs in the U.S. and outside the U.S. For a complete Fee Table, see the click here.

It usually takes 7-10 calendar days to receive your card. If you think that your card should have arrived by now and is missing, call 866 532-4654.

  1. Call 866-532-4654.
  2. Enter your PRN (Personal Reference Number* – 12-digit number on the back of the card).
  3. Enter the CVV code (3-digit code on the back of the card).
  4. Enter last 4 digits of your Social Security Number.
  5. Enter your activation code. Activation codes can be retrieved at https://www.ibkr.com/code.
  6. Set your PIN.

* PRN - This 12-digit Personal Reference Number printed on the back of your card is all that IBKR systems and employees know about your card. This number can't be used for purchases or any purpose other than identifying the card to us. We thought that the simplest way to keep your real card number safe is to not ask for it in the first place.

The Interactive Brokers Debit Mastercard can be used anywhere Debit Mastercard is accepted, including making purchases and withdrawing cash from ATMs.

ATM withdrawals: Some ATMs require that you choose Checking, Savings or Credit Card. If you are presented with this choice, select Checking to withdraw cash using your Debit Mastercard. Note that Debit Mastercard balance inquiries will not work on ATMs. To check your current available balance, log into mobile TWS and look at the Account/Balances screen.

Yes, your spending power is based on the cash and equity available in your Interactive Brokers account.

  1. Call 866-532-4654.
  2. Enter the 12-digit PRN (Personal Reference Number on the back of the card).
  3. Enter the CVV code (3-digit code
  4. on the back of the card).
  5. Enter your current PIN.
  6. Select Option 4, and then enter a new PIN.

Yes, you can get up four additional debit cards for your friends and family. Log into Account Management and then click Transfer and Pay > Debit Card.

Your spending limit fluctuates as the margin requirements in your IB account change due to changing market conditions. To check your current spending limit, do one of the following:

  1. Try our Debit Mastercard Spending Limit Calculator to get the approximate amount that you can spend on your card.
  2. Open a Free Trial account, then log into Trader Workstation (TWS) and add the positions in your current portfolio. Open the Account Window in TWS to check your available cash and equity.
  3. See our Margin pages for complete and detailed explanations of how we calculate margin and what your margin requirements will be for different asset classes in different locations.



Protecting Your Debit Card

  • Check your statements immediately. Make sure all transactions are yours.
  • Contact IBKR immediately if your card is lost, stolen or subject to fraudulent use.
  • Keep a record of card numbers, PINs, expiration dates and 1-800 numbers on the back of cards so you can contact customer service easily in cases of theft.
  • Memorize your PIN number. Do not use your birth date, address, phone number or social security number.
  • Never store your PIN with your card, and do not make it available to others.
  • Keep your receipts. You'll need them to check your statement. If receipts have your account number on them, tear them up or shred them before throwing them away.
  • Do not use an ATM if it looks suspicious; it could be a skimming device.
  • Do not give your PIN number to anyone over the phone. Often thieves steal debit cards and then call the victim for their PIN, sometimes claiming to be law enforcement or the issuing bank.

If your Interactive Brokers Debit Mastercard is lost or stolen, notify us immediately at 1-801-5592140 (the number on the back of your card). We will disable the lost or stolen card and send a replacement card immediately to your address on file.

If you are traveling outside the United States and you are having problems with your card, call 866-532-4654 (the number on the back of your card) 24 hours a day, 7 days a week. Also, use this number if your card is ever lost or stolen while traveling.




Using Your Debit Card

  • View your transactions securely in Account Management. Log into Account Management, click Funding > Debit Card, and then click the image of your card to view your most recent transactions.
  • Your debit card transactions will appear on your IB account statements, in Transaction History and online in PortfolioAnalyst. Log in Account Management.
  • You will also be notified by SMS text for any purchases over $25.00 and for any declined purchases.
  • You can also review your transaction history by calling 866-532-4654 (the number on the back of your card).

It depends on the merchant and the merchant bank but generally, if you authorize a payment, that amount is guaranteed for 10 days. The transaction should post within that time. Some merchants such as hotels and car rentals may take longer to settle. Refer to the Cardholder Agreement for timeframes for transaction settlements.

If your transaction is declined, you can verify your identity in IB Key and ask the merchant to process the transaction again:

  • You will receive a message in the IB Key app on your phone with the amount and currency of the declined transaction.
  • If the transaction is really yours and is not fraudulent, select Authorize in IB Key, and then ask the merchant to process the transaction again.
  • If you do not recognize the transaction and suspect fraud, select Deny in IB Key.

If you see a transaction that you don't recognize, call 866-532-4654 (the number on the back of your card) immediately.

  • PIN-based: You swipe your card and then choose "debit." Next, you enter your PIN at the point-of-sale and the transaction is routed through a proprietary PIN network, which authorizes the transaction and immediately deducts the cash from your account. The merchant generally receives the money within days. This is sometimes called an "online" transaction, and does not apply to Card Not Present purchases.
  • Signature-based: You swipe your card and then choose "credit." An authorization transaction is routed through the Mastercard network. Next, you sign a receipt, and the money is deducted from your account generally within one day of the merchant processing the sale transaction through the Mastercard network.
  • If an ATM fails to give you money, report the incident as soon as possible. In a best-case-scenario, the bank or ATM operator will already know that the error occurred, and it will be fixed in your account before you can even get home and make a phone call. However, in some cases, it'll take more effort on your part.
  • Take note: Record the exact time, date and location of the malfunction. If there are several machines at one location, note which one was it? If you have your phone handy, snap a few pictures and send yourself a text message for a digital record of when and where you got shorted.
  • Move along: Don't continue using an ATM that didn't give you money. If you need cash, go somewhere else after the first sign of trouble. The ATM may continue to malfunction, and you'll exhaust your withdrawal limit without getting any cash.
  • ATM problems can also be a sign of fraud, so you want to minimize contact with that machine.

There is a fee for an ATM withdrawal, and a fee for replacing a lost card. For details, click here.

Yes! Mastercard offers additional benefits. For details, see https://www.mycardbenefits.com/ or call Mastercard at 1-800-MASTERCARD

Mastercard converts the currency to US dollars and this is how it appears on your statement.

To convert your transaction's currency to your card's currency, see the .Mastercard® Currency Conversion Calculator




Pre-Authorizing Large Purchases

Pre-authorization helps us prevent fraudulent use of your card by allowing you to inform us several minutes before making a purchase of $1,000 or more with your Debit Mastercard. Pre-authorization is easy and takes only a few seconds on IB Key, our two-factor authentication mobile security app. Beause pre-authorization is done via IB Key, your identity is ensured and we can be certain that the card has not fallen into the wrong hands. This process is faster and more convenient than contacting your bank on the phone in the event a purchase is declined.

We strongly recommend using IB Key to pre-authorize your large purchases with the Debit Mastercard.

You need to download, install and activate IB Key, our two-factor authentication app for iOS and Android phones. IB Key version 2.0.272 or higher is required for pre-authorization. If you currently have an earlier version of IB Key, you need to upgrade to the latest version before you use your Debit Mastercard.

For instructions on how to add IB Key to your phone, see our IB Key Knowledge Base article.

Shortly before making a large purchase using your card, perform these steps:

  1. In the IB Key app, select Pre-Authorization.
  2. Enter the amount of the intended purchase in whole USD.
  3. If your pre-authorization is successful, you will receive a message on your phone and you will be advised how much time you have to complete your purchase. Don't worry, you'll have plenty of time!

If the pre-authorization was declined, this usually means that you have insufficient funds or account equity to make your purchase.

Note, that if you neglected to pre-authorize the charge, we may decline it for security reasons. In this case, IB Key will display the exact amount and merchant where you attempted the charge. If the attempt is genuine, you simply authorize it in the app and ask the merchant to put the charge through again.

If you are able to use your phone or merchant's phone, call 866-532-4654 (the number on the back of your card). They will assist you in pre-authorizing your purchase