> This page is for Web API.

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://ibkrcampus.com/docs/llms.txt.

# Trading API Support

Interactive Brokers always welcomes clients to contact our customer support. We offer several ways to reach our support teams directly:

* [Create a Support Ticket](https://www.interactivebrokers.com/en/general/contact/newContact/contact.php)
* [Chat Live with API Support](https://www.interactivebrokers.com/en/support/customer-service.php?p=chat)
* [Get Help by Phone](https://www.interactivebrokers.com/en/support/customer-service.php?p=contact)

To help expedite the troubleshooting process, we encourage our clients to first consider the following:

* Does the issue persist in other platforms? Am I able to perform the action (e.g., submission of an certain order) via an IB interface like Trader Workstation, rather than through the API?
* When was the issue first observed? Did the same request produce a different response in the past?
* Do other, similar requests yield the expected response?
* Did the request include the parameteres marked *Required* in the our [Web API Reference material](/web-api/api-reference/)?

Clients with [sales representation](https://www.interactivebrokers.com/en/support/institutional-sales-contacts.php) may also find it helpful to involve their representative, who can assist with routing inquiries to the appropriate team.