咨询非紧急问题,请阅览常见问题:
IBKR通过位于美洲、欧洲和亚洲的客户服务中心提供24小时客户服务。尽管我们随时有客服专员在线为您解答问题,但很多时候IBKR网站和知识库能让您更快找到答案。下方列出的快速提示包含了一些最常见问题的解答,您也可以通过上面的搜索引擎输入您问题的关键词来查找其它问题的答案。
从下方列表选择您所在时区来确定当前可接听您来电的客户服务中心。当选择的服务中心不在当地服务时间时,接到的电话会被自动转给另一个可提供服务的服务中心。1
为确保服务质量,您与盈透证券服务台的通话可能会被录音。输入您账户号码的数字部分然后按#号键,或者,如果不清楚自己的账户号码,直接按#号键。使用下表的菜单选项找到至感兴趣的话题。
地区 | 电话号码 | 营业时间2 | 菜单选项 |
---|---|---|---|
Australia | +61 (2) 7251 0088 Direct dial | 18:30 (Sun - Thu) - 04:00 (Mon - Fri) (America/New York) |
1 Trade Related Issues 1/1 How to Use Platforms 1/2 Trade Issues 1/3 Margin Issues 1/4 Closing Order Desk 2 Login & Application Assistance 2/1 Login Assistance 2/2 Security Concerns 2/3 New Applications 3 Technical Assistance 3/1 How to Use Platforms 3/2 Technical Assistance 3/3 API & Third Party Connections 3/4 FIX Support 4 Cash & Position Transfers 4/1 Deposits & Withdrawals 4/2 US & Canadian Position Transfers 4/3 Other Position Transfers 5 All Other Matters 5/1 Account Configuration 5/2 Statements & Fees 5/3 Tax Issues 5/4 Corporate Actions & Dividends 5/5 Market Data 5/6 All Other Matters |
Canada | 1 (877) 745-4222 Toll-Free5 1 (514) 847-3499 Direct dial |
08:00 - 17:30 (Mon - Fri) (America/New York) |
|
Canada (Vancouver) | 1 (877) 745-4222 Toll-Free5 1 (604) 661-4300 Direct dial |
11:00 - 20:30 (Mon - Fri) (America/New York) |
|
China | +86 (21) 6086 8586 Direct dial | 21:00 (Sun - Thu) - 06:00 (Mon - Fri) (America/New York) |
|
Europe | 00800-42-276537 Toll-Free3,5 +41-41-726-9500 Direct dial +44 207-710-5695 Direct dial United Kingdom |
03:00 - 12:00 (Mon - Fri) (America/New York) |
|
Hong Kong | +852-2156-7907 Direct dial | 20:00 (Sun - Thu) - 05:00 (Mon - Fri) (America/New York) |
|
Hungary | +36 80 088 400 Toll-Free5 +36 1 701 0350 Direct Dial |
03:00 - 12:00 (Mon - Fri) (America/New York) |
|
India | +91 22 61289888 Direct dial +91 22 39696188 Direct dial |
20:30 (Sun - Thu) - 08:00 (Mon - Fri) (America/New York) |
|
Japan | +81 (3) 4588 9700 Direct dial +81 (3) 4588 9710 Direct dial (English) |
19:30 (Sun - Thu) - 04:30 (Mon - Fri) (America/New York) |
|
Russia | 8-800-100-8556 Toll-Free4,5 +41-41-726-9506 Pyсский |
02:00 - 11:00 (Mon - Fri) (America/New York) |
|
Singapore | +65 6923 5600 General | 20:00 (Sun - Thu) - 05:00 (Mon - Fri) (America/New York) |
|
United States | 1 (877) 442-2757 Toll-Free5 1 (312) 542-6901 Direct dial |
08:00 - 20:00 (Mon - Fri) (America/New York) 13:00 - 19:00 (Sun) (America/New York) |
注:
有关盈透证券(Interactive Brokers)和其投资专业人士的美国金融业监管局(FINRA)的BrokerCheck(经纪商查询)报告可通过www.finra.org/brokercheck获取。