You can submit a request to stop payment of a check withdrawal
on the Transaction History page. Stop payment requests are subject to
the following rules:
Stop
payments can only be requested for check withdrawals.
You can
request a stop payment for check withdrawals from the last 90 days only.
On the Transaction History page, all check withdrawals from the last 90
days are displayed.
You cannot
request more than one stop payment for a single check withdrawal.
The option
to stop payment only appears when a check withdrawal transaction’s status
is Processing.
To request a stop payment
Click Funds
Management in the left pane, then click View
Transaction History.
Transactions that are eligible for a stop payment
appear on the Cash Withdrawals tab
of the Transaction History page.
Click Stop
Payment.
A confirmation message appears. Click
OK to continue with your stop
payment request.
Select a reason for the stop payment,
then click Continue. Available
reasons include:
Non-receipt
Incorrect address
Lost/stolen/damage
I did not request
Read the Stop Payment Affidavit, then
type your name in the field provided and click Continue.
This indicates that you are signing the affidavit.
An email containing a confirmation number is sent to you.
Enter the confirmation number from
the email, then click Continue to
complete the stop payment request process and return to the View Transaction
History page.
