サーバー上にお客様の設定を保存するには、ログイン時に「サーバー上に設定を保存/保存された設定を使用」にチェックを入れていただくか、TWSの編集メニューから、グローバル設定を開いてください。ロック・終了より、サーバー上に設定を保存をご選択ください。この設定を選ぶことで、IBのサーバーにお客様の設定が保存され、次にログインしたときにそれらのサーバー設定を使用することができます。

正規のTWSの機能が一部制限された、TWSデモを使用することができます。IBのお客様であれば、ペーパートレーディングアカウントを開設し、実際の市場状況に基づいてシミュレートされた環境でIBの全てのトレーディング機能を利用することができます。このテスト環境は以下のことに利用できます：

• リスクを負うことなく注文形式などのTWSの特徴を体験する。
• 新しい取引所や商品の市場力学を学ぶ。
• 取引戦略をシミュレートし、テストする。
• アプリケーションプログラムインターフェース（API）のアプリケーションをテストする。

http://individuals.interactivebrokers.com/en/software/paperTrader.phpib_entity=llc

ある機能や特定のコントラクトを見つけるためには、TWSサーチボックスをお使いください。

毎晩のログオフはメンテナンスのために必要なもので、無効にすることはできません。しかし、ログオフ時間は、グローバル設定の、ロック・終了のページから変更することができます。

証拠金のページのオプションタブから、オプションに関する証拠金情報をご覧ください。

注文形式については、注文形式のマトリックス内に掲載されています。

“通常取引時間外に注文を有効にする、発効する、満たすことの許可”のタイミングをセットする必要があります。プリセット内の「タイミング」か、フォースドロップダウンセレクターのタイムを使ったオーダーラインの注文前基準からこの設定を変更することができます。その選択が、お客様が送信する特定の注文に対して利用 できない場合は、チェックボックスに追加することはできません。

http://www.interactivebrokers.com/jp/software/tws/usersguidebook/specializedorderentry/about_combination_orders.htm

概要についてはTWSクイックスタートをご覧ください。

Buy、Sell、発注、キャンセルなど、特定の注文作成と送信コマンドに対して、マウスクリックショートカットを記録しておくことができます。詳しくは、TWSユーザーズガイドをご覧ください。

詳しくは、トレーリングストップオーダーのページとTWSユーザーズガイドをご覧下さい。

TWSの設定ファイルはtws.xml のファイル名で、c:\Jts のサブディレクトリ内に保存されています。最近更新されたファイルから、the c:\Jts ディレクトリを検索（Ctrl+F）してください ディレクトリのサブディレクトリ内にあります。TWS ログファイルはlog.曜日.txt（たとえばlog.Wed.txt）のファイル名で、c:\Jts ディレクトリ内に保存されています。

手数料体系についての詳細は、体系別に手数料ページに記載されています。

全てのお客様はリアルタイムの（TWSに表示されるか、APIを通しての）マーケットデータを100まで並列して受信することができます。取引の最初の一カ月が経過した後、高出来高トレーダーは、以下の最大バリューを使用して、割り当てられたマーケットデータに加えて追加ラインを受信することが可能です。：

• USドルの月次手数料を8で割る。
• USドルのエクイティに100を掛け、1,000,000ドルで割る（整数以下の端数は切り捨て）。
• 100

例1:
2月において、お客様の口座が以下のような状況の場合：
USドルの月次手数料：$16
USドルのエクイティ：$950,000

上記の計算式を用いると、お客様はまだ最低限の100のデータラインしか受信できないことがわかります。
$16/8 = 2
$950,000 x 100 / $1,000,000 = 95

例2:
3月において、お客様の口座が以下のような状況の場合：
USドルの月次手数料：$500
USドルのエクイティ：$1,245,000

上記の計算式を用いると、お客様は124のデータラインを受信できることがわかります。
$500/8 = 62.5
$1,245,000 x 100 / $1,000,000 = 124.5、端数を切り捨てて124.

ストリーミングの見積価格のみ、お客様のトータルにカウントされます。ページやウィンドウに表示されているティッカーはマーケットデータを受信せず、お客様のトータルにカウントされません。

TWSはWindows、MAC、UnixのOSで起動します。TWSを起動するためには、適正なインターネット接続と正しいシステム環境が必要です。下記のシステム要件を参照し、テストとしてTWSデモを起動してください。

インストールインストラクションページから、必要なファイルを探してダウンロードしてください。

お客様のコンピュータやインターネット接続が比較的遅い環境でご利用の場合、スタンドアローン版のTWSをご使用になることをおすすめしております。

• スタンドアローンでは、新バージョンのTWSをお客様ご自身でアップグレードしていただく必要があります。
• 複数のコンピュータでTWSを使う場合、それぞれのコンピュータにインストールする必要があります。そして、TWSの設定を、サーバー上に設定を保存する、にして設定を共有していただけます。

ブラウザベース版を使うと、全てのインターネットPCからTWSにアクセスすることができ、常に最新バージョンのTWSを利用することができます。どちらにおいても、最新のJavaランタイム環境をインストールしている必要があります。

Javaアップグレードインストラクションページから、Windows かMacのOSを選択します。Javaプラグインをアップグレードするための指示に従ってください。新しいJavaバージョンにアップグレードしたい場合、現在のプラグインを削除し、アップグレードされたバージョンをインストールを行ってください。

ベータリリースは次回のリリースの試作版で、実際に新しい機能をテストして取引ができるものです。ログインするときに、ご自身の責任でリスクをご理解の上、意図的にベータ版をご選択下さいますようお願い致します。ベータは製品版がリリースされるまで改良が続けられますので、ベータのパフォーマンスについてのご意見などを頂けると幸いです。ベータは一定以上の期間をかけて、社内と社外の両方でテストされた後、製品版となります。ソフトウェアは“ベータ”でも、トレーディング自体はお客様の口座で行われ、全ての取引に対して責任が生じます。

ログインページにはベータと製品版両方のリリーストノートへのリンクがあります。これらのノートには新しい機能と改善された問題点について簡単に書かれています。

スタンドアローン版を使用している場合、お客様がご自身のPCにログインする度に、 アップデートウィザードが自動的にTWSのアップデートをチェックします。スタートメニューからプログラム、スタートアップを選択し、TWSアップデートをチェックする、をクリックすることで、手動でアップデートをチェックすることもできます。ブラウザベース版を 使用しているお客様はいつでも最新の製品リリースにログインすることができます。

まず、プログラムを追加/削除するのページからTWSをアンインストールします。再起動後に、TWS ソフトウェアのページからTWSを再度インストールしてください。

以下のいずれかの理由によると思われます：

• 正しいユーザーネームを入力していない(Caps Lock キーがオンになっていな いか確かめてください)
• 口座がまだ開設されていない。
• 10 回以上パスワードを間違えた。

TWSリリースノート、TWSユーザーズガイド、オンラインチュートリアルと、ライブ、録画 両方のウェビナーなどを含む、すぐに利用できるヘルプリソースからどうぞ。それでも まだ疑問に対する答えが見つからない場合、カスタマーサービスにご連絡ください。

IBにはTWSに関する疑問の特定の種類のものを担当する独立した2つの部署があります：

• カスタマーサービスは、取引、口座、資金、発注などに関する全ての問題を取り扱います。連絡をする詳細については、IBウェブサイトのカスタマーサービスページをご覧ください。
• テクニカルアシスタントセンター(TAC)はIBへの接続に関する問題やソフトウェアに関する問題についてお手伝いいたします。よりスピーディーな対応のために以下の留意点をご確認ください。
  • 問題が現在起こっている間にお電話ください。
  • コンピュータの電源をオンにし、トラブルに対処する準備を行ってください。
  • お客様の口座情報を事前にご準備ください。

日本国内のカスタマーサービスは、平日8：30-17：30まで、03-4588-9700にてサポートを行っております。以下のプッシュフォン操作を行ってください。

You can also email us at tac@interactivebrokers.com. Please include the following information:

• Your username and account number
• A detailed summary of the problem
• A timeframe of when the problem occurred or occurs.
• Detailed system specifications if possible, including:
  • The Windows version you are using.
  • The type and version of browser you are using, including cipher strength. For example, Internet Explorer 7.0 or Firefox 2.0.0.13.
  • The brand names of any Network Interface Cards installed in the computer.
  • Your processor generation and speed.
  • The amount of memory installed in your computer.
  • The type of Internet connection you are using.
  • Any other troubleshooting you have done on your own or with our staff.

1. This may be a problem with Java.
   • Remove all instances of Java.
   • Follow the Direct-download instructions.
2. Your browser may be outdated or corrupt. Check the version you are using from the browser's Help menu by selecting About. If your browser version is below the recommended, please upgrade.

A. Your Internet connection may drop off due to connectivity or Internet Service Provider (ISP)-based issues.

Consult our connectivity FAQ if you suspect if this is an issue.

B. This problem has also been known to occur with problematic Ethernet cards.

This may be due to a corrupted or improper install of TWS or the Java Applet.

1. Remove all instances of Java and Trader Workstation.
2. Follow the Java Direct-download instructions
3. Download a new version of TWS.

Outdated or corrupted browsers can cause this to occur. Please upgrade or uninstall if necessary.

Or, your browser display settings may be preventing you from viewing the entire screen.

• Using the "view" menu in your browser, set your font size to the smallest setting.

Your browser's cache may have a problematic page stored in it.

• Hold down the "ctrl" key and hit "Refresh" at the top of your browser. This will force the page to reload from the server.

Dial-in customers or customers with a poor connection may periodically experience problems loading an applet through a browser. Browser download and installation of applets tend to stall on slower connections.

• Using standalone TWS will bypass this problem entirely.

This typically occurs if:

• The connection to IB is interrupted
• You are trying to log on more than once, or have duplicate login sessions. You cannot log into more than one instance of your account from any IB trading platform, including TWS, WebTrader or mobileTWS.

We don’t have the biggest reason…. Your ports are being blocked by either:

• Local PC Firewall
• Your ISP
• Loss of your internet connectivity

This may happen for a variety of reasons. Try the following:

• Wait. It may take several minutes to complete loading the trading pages, depending on the number of pages and symbol population on the pages and your speed of connection. Clean out ticker symbols and pages that you no longer require.
• Reconnect to the Internet
• Check your network connection for problems.
• Make sure your system has the proper minimum system requirements.
• In the case that your user preference files may have become corrupt, contact Technical Assistance for help in resetting the information.
• A corrupt Java installation will cause this to occur. To verify that this is the problem, go into the control panel and double-click on the Java plug-in. The same gray screen will result if the plug-in is corrupt. If this happens, uninstall and reinstall Java.

This may happen for a couple of reasons. Try the following:

• Wait. It may take several minutes depending on the amount of information and speed of connection. If this is the case, clean out symbols and pages that you no longer require.
• Make sure your system has the proper minimum system requirements.

This indicates there is a problem with your network connection. Refer to our Network FAQ and your system Administrator to check for latency and network problems.

This may be the result of a problematic Ethernet card, or improper driver installation of display adapters. Download the latest version of your video drivers. You may have other PC problems which require immediate attention by an authorized PC technician.

This occurs when the page file becomes corrupt from a disk error.

To open the Control Panel, click Start, then select Settings>Control Panel.

With Windows XP, click Start>Control Panel.

Depending on the version of Windows you are using, its appearance may vary slightly from what we describe.

If you need to uninstall software, you should only do it from Add/Remove Programs window accessible from the Control Panel. Use this window to remove Trader Workstation or Java, or to repair your browser. When you uninstall a program, you will usually get a confirmation message ensuring that you do indeed want to remove the item that you have selected.

Note: Java does not support automatic upgrades. Before you upgrade Java, you must uninstall the current version.

Important: If you are uninstalling for reinstall purposes, Windows may ask you to restart your computer. DO NOT IGNORE THIS REQUEST. Shut down and restart your computer to allow files to be unlocked and removed from memory.

From the Trading menu on the IB website, select Trading Platforms and then choose the application your would like to install.

Whether you're downloading an encryption upgrade, a new browser or a service pack, all official Windows upgrades can be acquired from http://windowsupdate.microsoft.com/, shown above. Click on the "products update" link on the left-hand side, select the updates you wish to install, and follow the instructions.

1. Go to the www.java.com website.
2. On the right side of the page under Popular Downloads, click "Java SE"
3. Where it reads JDK 6 Update 25, Click on Download
4. Read the license terms and conditions and click "Accept."
5. Click the download link.
6. In the "Save As" window, save the file to your desktop.
7. Once the download is complete, return to your Desktop and double- click on the "jdk-6u5-windows-i586-p.exe" icon to install the Java plugin.
8. Read the "Software License Agreement" and click "Yes" to continue.
9. Choose the default destination and click "Next" to install the Java program.
10. Installation is complete. You can now run the Java-based Trader Workstation 4.0.

Note: If you are running a non US-English version of Windows, you need to install the international plug-in.

Depending on the amount of data you are receiving (number of ticker symbols entered) most TWS sessions will function properly on a reliable 56k connection. However, the use of other network applications while you are using TWS may slow down your connection. The typical TWS client will utilize 6.5k/second to retrieve market data for 100 symbols of data.

TWS does not use any UDP.

Dial-up Internet is available in two varieties: 56k dial-up (also known as a standard ISP connection) and Dial-up ISDN. The two are similar in that they use a telephone line and a modem to dial in to an Internet service provider. They are carried on different types of lines and use different types of modems. 56k dial-up is primarily used in the home, whereas 64k and 128k ISDN are commonly used in business applications. Availability of different services may be limited in certain areas; contact service providers in your area for a list of available services.

TWS connects to our servers via port 4000 using a source port in the publicly addressable space above port 1024. Our servers listen on port 4000; TWS will not function on any other port. For users behind firewalls, the installed version includes provisions for using a specified outbound port. Both inbound and outbound ports need to be permissioned for TWS to function properly.

TWS will function in a shared environment, provided that a reliable connection exists. The connection that a TWS machine receives must have sufficient bandwidth to operate. Users should take care when using NAT (Network Address Translation) and DHCP. While TWS will work if NAT and/or DHCP are configured properly, data loss and unpredictable behavior can result from improper configurations. For more information on NAT and DHCP, review the section below on those topics.

There are many types of broadband available. Cable, xDSL, Corporate Networks (T1, T3, Frac-T), Dial-on-demand ISDN and Satellite are all broadband solutions. All of these services provide much higher throughput (compared to a dial-in line) and typically use routers or special modems to become part of a hardwired network. Some services emulate this method rather than actually performing this way. Availability of different services may be limited in certain areas; contact vendors in your area for a list of available services.

TWS connects to our servers via ports 4000 and 4001; it will not function on any other port. To use TWS from behind a firewall, users should download the standalone version, and will be prompted during installation to specify proxy settings that will be used by TWS for all http requests. For details on configuring standalone TWS for use through a firewall, refer to Steps 7 and 8 in the Installation Instructions page.

Testing with these systems has proved inconclusive. Some satellite providers list trading software (or anything that requires a reliable connection) as an "at your own risk" practice. Customer feedback has indicated that satellite services are sometimes unreliable.

As with any type of connection, be sure the provider allows TCP/IP routing with open access to Internet service ports. TWS connects to our servers via port 4000 using a source port in the publicly addressable space above port 1024. Our servers listen on port 4000; it will not function on any other port. For users behind firewalls, the installed version of TWS includes provisions for using a specified outbound port.

For the ultimate in reliability, speed and security, some customers choose to install a dedicated connection to our servers via leased line or frame relay interface. Please contact an IB sales representative about leased-line connections.

DHCP (Dynamic Host Configuration Protocol) is a way of automatically assigning IP addresses. If your DHCP server is assigning a private address (addresses which are not associated with the Internet) the server may be doing NAT (Network Address Translation) to get to the outside Internet Depending on the particular configuration, the router or server may be trapping requests from our server to your computer.

TCP/IP is the basic protocol from an Internet service provider. This, along with DNS (Dynamic Name System) and basic socket access are all that is required for a "functioning Internet connection" and for running TWS software.

NAT (Network Address Translation) is one of the basic components behind home routers (and some professional private routers). Done properly this should be transparent; the address on the outside should translate to your internal (non-Internet) addresses without your PC knowing the specifics of the routing.

Extraneous network adapters and drivers which are not connected, are inoperative or unnecessary should be removed from your system. These can cause unpredictable network behavior.

• AOL and other proprietary adapters may work fine if you have the service and are actively using it. If, however you are not using the adapter, it may be configured improperly and has been known to cause connectivity issues.
   
• NDSWAN and other VPN adapters can be problematic if they are not in use. PPPOE (Point to Point Protocol Over Ethernet) may be used in some DSL or Cable connections; if it is not used, it may cause problems with the connection, and should be removed.
   
• Client for Netware Networks and IPX/SPX are protocols used in corporate Novell Networks. If this protocol is not needed, it should be removed.
   
• NETBEUI is a Microsoft Protocol that, as above, may be in use in a corporate network. If it is not in use, it is better to remove this adapter

Latency due to physical distance from your ISP, routing within your ISP's network, packet loss and many other factors can affect the reliable operation of your TWS. Please review the connectivity troubleshooting tips below to test the quality of your connection.

The Ping command will test the quality and latency of your connection. If it shows 4 round-trip reports without a reply (does not say not found, timed out, etc.) your connection is healthy. To use this, type ping gw1.ibllc.com at the command prompt. A healthy ping should look as follows:

Pinging gw1.ibllc.com [208.245.107.3] with 32 bytes of data:
Reply from 208.245.107.3: bytes=32 time<10ms TTL=254
Reply from 208.245.107.3: bytes=32 time<10ms TTL=254
Reply from 208.245.107.3: bytes=32 time<10ms TTL=254
Reply from 208.245.107.3: bytes=32 time<10ms TTL=254

If the ping results show excessive latency (>500ms), timeouts/packet loss, or no replies, a network problem exists between you and the IB network.

The tracert command is used to isolate routing issues. This will show you all of the "hops" from your connection to our network. A timeout, indicated by "*" or time above 200, indicates a slow or dead hop and may be a problem. Over 15 hops can also be a problem.

To look at a traceroute, type tracert gw1.ibllc.com at the command prompt.

The following are sample traceroutes. Included is an explanation and suggested course of action. This traceroute is an example of a healthy connection. The ping times and the number of hops are low (lower is better). No course of action required.

1 gatekeeper (206.42.160.1) 1 ms 1 ms 2 ms
2 jfk-edge-19.inet.qwest.net (63.237.128.53) 19 ms 26 ms 21 ms
3 jfk-core-03.inet.qwest.net (205.171.30.189) 22 ms 19 ms 24 ms
4 ewr-core-03.inet.qwest.net (205.171.5.89) 20 ms 19 ms 20 ms
5 ewr-brdr-01.inet.qwest.net (205.171.17.98) 20 ms 26 ms 19 ms
6 205.171.1.122 (205.171.1.122) 30 ms 20 ms 22 ms
7 sl-bb23-nyc-3-0.sprintlink.net (144.232.7.109) 20 ms 19 ms 19 ms
8 sl-bb22-pen-6-0.sprintlink.net (144.232.9.18) 25 ms 37 ms 21 ms
9 sl-bb26-pen-9-0.sprintlink.net (144.232.16.58) 21 ms 26 ms 22 ms
10 sl-gw26-pen-4-0-0.sprintlink.net (144.232.5.190) 24 ms 23 ms 24 ms
11 sl-thllc-4-0-0.sprintlink.net (144.232.190.222) 35 ms 31 ms 29 ms
12 206.106.137.111 (206.106.137.111) 28 ms 28 ms 30 ms

This is an example of a marginal connection. The ping times and number of hops are fairly high, but the connection should still be usable. Contact your ISP to see if this is a common occurrence. If this is what you can expect, you may want to shop around for another provider. Higher times indicate line latency (slowness) and the high (17) number of 'hops' results in a higher potential for outage, in the event that one of the providers involved experiences a problem.

1 195.130.108.1 (195.130.108.1) 3.258 ms 2.325 ms 2.32 ms
2 athens-teiath-ATM.grnet.gr (194.177.209.149) 3.894 ms 3.546 ms 2.935 ms
3 athens-2-athens.grnet.gr (194.177.210.226) 3.299 ms 4.549 ms 13.643 ms
4 grnet1.uk1.uk.geant.net (62.40.103.181) 78.624 ms 72.213 ms 73.457 ms
5 uk.se1.se.geant.net (62.40.96.125) 104.912 ms 105.978 ms 104.695 ms
6 so-6-0-0.ar2.CPH1.gblx.net (208.48.23.153) 142.148 ms 115.03 ms 114.235 ms
7 so2-1-0-622M.cr2.CPH1.gblx.net (62.12.32.77) 113.658 ms 116.135 ms 114.903 ms
8 pos1-0-2488M.cr2.LON3.gblx.net (195.8.96.181) 134.768 ms 138.151 ms 132.05 ms
9 pos1-0-622M.br1.LON3.gblx.net (195.8.96.189) 130.876 ms 131.726 ms 134.405 ms
10 sl-bb21-lon-5-0.sprintlink.net (213.206.131.25) 132.904 ms 131.369 ms 134.111 ms
11 sl-bb20-msq-10-0.sprintlink.net (144.232.19.69) 209.434 ms 212.069 ms 209.79 ms
12 sl-bb20-nyc-11-3.sprintlink.net (144.232.9.102) 215.735 ms 208.302 ms 207.316 ms
13 sl-bb20-pen-10-0.sprintlink.net (144.232.18.37) 400.633 ms 352.33 ms 274.419 ms
14 sl-bb25-pen-8-0.sprintlink.net (144.232.5.174) 212.023 ms 215.237 ms 215.472 ms
15 sl-gw26-pen-0-0-0.sprintlink.net (144.232.5.186) 213.755 ms 212.104 ms 211.378 ms
16 sl-thllc-4-0-0.sprintlink.net (144.232.190.222) 218.742 ms 221.021 ms 217.51 ms
17 206.106.137.111 (206.106.137.111) 218.028 ms 222.549 ms 218.867 ms

The next example shows a network outage. The connection fails between hop 8 and 9. In the event that this occurs, you should contact your ISP and give them this information. These types of outages are very obvious and are the easiest for an ISP to troubleshoot.

1 kauge.aso.ee
(195.80.96.219) 0.432 ms 0.323 ms 0.357 ms
2 uninet-gw.aso.ee (195.80.96.211) 1.094 ms 7.688 ms 2.332 ms
3 194.204.4.161 (194.204.4.161) 1.489 ms 1.403 ms 1.425 ms
4 kista-atm.uninet.ee (193.229.72.105) 135.413 ms 129.594 ms 136.073 ms
5 Pos5-0.GW7.STK3.ALTER.NET (146.188.34.13) 141.723 ms 140.031 ms 122.782 ms
6 so-3-0-0.XR2.STK3.Alter.Net (146.188.5.37) 113.354 ms 98.346 ms 90.857 ms
7 ge-1-0-0.TR1.STK2.Alter.Net (146.188.11.242) 94.762 ms 115.168 ms 130.034 ms
8 so-4-0-0.IR1.DCA4.Alter.Net (146.188.5.197) 257.747 ms 288.965 ms 255.057 ms
9 request timed out * * *
10 request
timed out * * *
11 request
timed out * * *
12
request timed out * * *

The last example is possibly the hardest to troubleshoot and the most frustrating. The occasional timeout (marked with *s) appears several places in the traceroute. This indicates that intermittent packet loss is taking place. These types of errors are elusive and may not have been reported yet. Contact your ISP about this issue.

1 <10 ms <10 ms 10 ms 206.106.137.1
2 <10 ms 10 ms 10 ms sl-gw26-pen-5-0-1.sprintlink.net [144.232.190.21]
3 <10 ms 10 ms <10 ms sl-bb25-pen-0-7.sprintlink.net [144.232.5.185]
4 <10 ms * <10 ms sl-bb21-pen-8-0.sprintlink.net [144.232.5.237]
5 <10 ms 10 ms 10 ms sl-bb23-rly-0-0.sprintlink.net [144.232.20.32]
6 10 ms 10 ms * 144.232.20.44
7 10 ms 10 ms 10 ms sl-ameronl-14-0.sprintlink.net [144.223.246.14]
8 10 ms 10 ms 10 ms bb1-ash-P1-0.atdn.net [66.185.139.209]
9 10 ms 10 ms 10 ms bb1-dtc-P0-2.atdn.net [66.185.152.114]
10 10 ms 10 ms 10 ms pop1-dtc-P14-0.atdn.net [66.185.140.6]
11 * 10 ms 10 ms ow3-dtc-P0-0.atdn.net [66.185.144.254]
12 10 ms 10 ms 10 ms ow1-dtc-P9-2.aol.com [205.188.131.218]
13 10 ms 10 ms 10 ms www2-dr6-P0-0.aol.com [205.188.172.126]
14 * * * Request timed out.

Not for TWS. IB does support HTTP proxies for Web Trader, but this application has limited capabilities.

IB supports proxies that can emulate open sockets.

Create a snapshot of your computer screen and e-mail it to IB.

1. Launch the window that you want to capture, and press Alt + PrtScrn (Print Screen). You can't tell, but you've just captured a picture of your screen.
2. Open a new MS Word document, put your cursor on the page and select "Paste."
3. Name and save the file, and send it to IB Customer Service as an attachment, along with a detailed verbal description of your support issue.

Try logging in and testing with another computer that you know works (with the same account) to see if the problem is the same on both computers.

If you have multiple Accounts, try another one of your accounts on your machine. If you don't have a second account, try using our demo system, or having a friend try their account on your machine will help to determine if there is a common issue among accounts (or systems) and where that problem may be.

Trying both systems may indicate that the problem is with a component installed on your computer or somewhere else.